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|Firm Name||Yorkshire Building Society|
|Other firms included in this report||
Chelsea Building Society
|Period covered||1 July 2015 - 31 December 2015|
Below is a table showing how many complaints Yorkshire Building Society received and dealt with from 1 July 2015 to 31 December 2015. The comparative figures show how these relate to the number of accounts or income in each grouping, to allow comparisons to be made with other financial organisations on a consistent basis.
|Grouping||No. of complaints opened||No. of complaints closed||Complaints closed within 8 weeks (%)||Closed complaints upheld (%) by YBS|
|Banking and Credit cards||3958||4421||97.2%||41.5%|
|General Insurance & Pure Protection||3623||3938||95.2%||11.0%|
|Life, Pensions and Decumulation||87||105||75.2%||15.2%|
To put the above figures into context:
Complaints are very important to us as we continue to improve our processes based on feedback from our customers dissatisfaction. We endeavor to deal with these as quickly and fairly as possible and we have developed our process for handling complaints with the customer at its heart. If you have any reason to complain, please contact us and we will do our utmost to resolve the matter with you.
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