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Important notice for customers: On Saturday 25th November, one of our banking services providers is carrying out maintenance on its computer systems. As a result, if you send Faster Payments from your account on Friday 24th November, there may be a delay before these are credited to the receiving account. We apologise for any inconvenience caused.

Bank rate change: On 2 November 2017, the Bank of England announced that the Bank Base Rate would increase with immediate effective from 0.25% to 0.50%. Find out more

Securemessaging

Log-in to send a secure message.

1. Log in to your account

Online Services users can send us a secure message simply by logging into their account.

Not registered?

If you are not registered for Online Services please ring us on 0345 1200 100* to discuss your account; alternatively you can register online to use our Online Services.

2. Write message

On the Contact Us menu, under 'Message center, select 'Write New'.

As well as sending us a message, this service provides an integrated self-help option and unlike email allows us to include personal or account specific details in our reply.

3. Email notification

You also have the option to receive an email notification to tell you when we've replied to your secure message.

The reply is available to view the next time you log in.

Get in touch

Visit a branch or agency

Enter a town, city or postcode to find your nearest branch.

Call us

  • 8am - 8pm: Mon to Fri
  • 9am - 1pm: Sat
0345 1200 100*

Online security
Report an online security issue using our form


Report a lost/stolen card

Call our helpline 24 hours a day, 7 days a week

0345 9 10 11 12*

Alternatively you can visit your local branch or report it online