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Help & Support

Bereavement & Savings

Savings accounts: What you will need to do

Savings: What to do

  1. Register the death.

    You’ll need to register the death at any local registry office (within 5 days in England and Wales and 8 days in Scotland). Once you’ve registered the death you will be given a death certificate.

  2. Provide us with an original/certified copy of the Death certificate and Identification.

    We will need:
    • An original or certified copy of the death certificate
    • Proof of identity. Please click here for acceptable forms of identity, how to certify, and if ID is required.
    • Supporting documentation may be required depending on the account balance (click here for more info). Forms need to be signed by all Personal Representatives/Executors.

    Call into any of our branches & our staff will take a copy or post them to our Bereavement Team.

    After receiving the death certificate and ID, we will provide you with the final balance, an Authority to Close form and request any additional ID/documentation.
  3. Return requested Closure Form and any further supporting documents required.

    This form needs to be signed by all Personal Representatives/Executors and returned to the address on the right or by calling into a branch. Find your nearest branch.

    We will then send you a cheque or transfer funds to the nominated account(s) as requested and close the account.

Talk to us

Online

If you’d like to notify us of a bereavement online we can help you get started and send you some guidance on what to do next. You’ll need to have details of the person who has passed away to hand, including their account information.



Call us

If you would like to talk with a member of our dedicated Bereavement Team, you can call us between 8am and 6pm Monday to Friday and 8am until 1pm on Saturday.

01274 705 941


Write to us at the Address below:

Bereavement Team
Customer Service Centre
Yorkshire Building Society
Yorkshire House
Yorkshire Drive
Bradford
BD5 8LJ
 

Visit your nearest Branch

If you would prefer to speak to someone in person please call into any of our branches. Find your local branch now.

Closing the account: Documents you will need

There are some additional documents we’ll need to close an account. These depend on how much money is held in the name of the person who has passed away. Please select an option below to see what is needed and where it can be obtained:

Please take care to ensure that the closure forms are signed by all Personal Representatives/Executors and that relevant documentation is correctly.

£5000 or less
Documentation Required Where obtained Comments
1.Completed Authority to close form (if you know the account balance)
2. Identification for all executors ( for acceptable forms of Identification)
The Authority to close form can be obtained from a Branch or our Bereavement Team or downloaded here. This form should be completed by the next of kin or the executors if the deceased left a will.
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£5000.01 to £30,000.00
Documentation Required Where obtained Comments
1. One completed Statutory Declaration form
2. Identification for all executors (see above)
The Authority to close form can be obtained from a Branch or our Bereavement Team or downloaded here. The signing of this form must be witnessed by a Solicitor, Commissioner for Oaths, Justice of the Peace or Authorised County Court Official. You may need to pay for this service – ask the witness for their tariff of charges.
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£30,000.01 to £250,000.00
Documentation Required Where obtained Comments
1. The original Grant of Representation Document ( Grant of Probate/Letters of Administration
2. Authority to Close Form
The Authority to close form can be obtained from a Branch or our Bereavement Team or downloaded here. Grant of Representation Document can be obtained from The Probate Registry. The next of kin can apply to the Probate Registry to obtain the grant. If you need any help obtaining a Grant of Representation (Grant of Probate or Letters of Administration) then you can contact the Probate Registry on 0300 123 1072. Alternatively you can pay a legal advisor to do this for you.
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£250,000.01 and above
Documentation Required Where obtained Comments
1. The original Grant of Representation Document ( Grant of Probate/Letters of Administration
2. Identification for all executors ( for acceptable forms of Identification)
The Authority to close form can be obtained from a Branch or our Bereavement Team or downloaded here. Grant of Representation Document can be obtained from The Probate Registry. The next of kin can apply to the Probate Registry to obtain the grant. If you need any help obtaining a Grant of Representation (Grant of Probate or Letters of Administration) then you can contact the Probate Registry on 0300 123 1072. Alternatively you can pay a legal advisor to do this for you.

As soon as we have the correct documents we will then send you a cheque or transfer funds to the nominated account(s) as requested and close the account.

Type of account

If you are a joint account holder or have a bond you may not wish to close the account. Please click the relevant type below for more information:


Joint Account

When we’re notified of the passing of a joint account holder, the account is transferred into the sole name of the other account holder. Regular payments (such as Direct Debits and standing orders) will not be changed unless the other account holder asks us to. You may wish to review these and check whether they need to continue.

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Sole accounts

Sole accounts held by the person who has died will be frozen (excluding any interest earned) until the balance can be settled. This means that money cannot be paid into or taken out of the account, other than limited withdrawals for urgent expenses. Our Bereavement Team will be able to give you further information on this so call them on 01274 705 941.

Regular payments such as Direct Debits and standing orders will be cancelled. You may need to contact the relevant organisations to arrange payments.

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ISA Accounts

Any ISA held by the deceased will automatically be closed and the funds transferred into a new ISA holding account, in accordance with the ISA terms and conditions. We'll then provide you with the new account number.

If you’re the spouse or civil partner of the account holder

If they died on or after 3rd December 2014 (and you were still living together, not separated), you can invest an additional amount into your own ISA up to the value of their ISA funds at the date of death. This is in addition to your own annual ISA allowance.

You have three years from the date your spouse/partner died to pay the sum of their allowance into an ISA in your own name (or 180 days after the administration of their estate is complete, if this is later). If the ISA holder died between 3 December 2014 and 5 April 2015, the three year period starts at the beginning of the new tax year on 6 April 2015.

If you would like to talk to us about this, please visit your nearest branch or call our Bereavement Team on 01274 705 941.

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Bonds

You have the option to keep them open until they mature or otherwise they will be closed. Please let us know what you’d like to do by contacting the Bereavement Team, or discussing it with your local branch.

 

The Estate

Dealing with the estate

The person responsible for handling the deceased’s estate is normally named in the will (and is called an Executor). They’ll need to sort out the estate and ensure that the deceased’s wishes are followed. If there’s no will an Administrator will be appointed instead.

It’s normally a very daunting task at the most difficult of times and we aim to make this as simple as possible for you, by providing the instructions for specific accounts/scenarios in the section above. You can also call our Bereavement Team on 01274 705 941.

Payments from the estate

Funds held in the estate will be frozen (excluding any interest earned) however certain payments can be made from the customer’s account including:

  • Certain funeral expenses (this must be original or certified copy on letter headed paper). Please contact us if you require any clarification on this
  • Inheritance tax payments
  • Probate court fees.

Please note, cheques issued will be made payable to the appropriate third party such as a funeral director. For inheritance tax, please confirm the Inheritance Tax number (which will be given to you by HM Revenue & Customs) so that we can make sure it is quoted on the payment.

Frequently asked Questions

For definitions, please refer to ourBereavement Glossary Terms

Will I need to talk to several different people?
Our Bereavement Team is your first point of contact and they are able to assist you with any questions you have. For some queries relating to mortgage payments or insurance they may put you in touch with a specialist in those areas, however the Bereavement Team will still be your dedicated support.
Is it going to take a long time to make the necessary arrangements for the finances?
As soon as you contact us we will get the process started however the exact timescales will vary depending on the circumstances. The Bereavement Team will keep you updated on the process.
Can I leave it and do all the paperwork in a few months’ time?
It’s really important that you contact the Bereavement Team and send the Death Certificate straight away so we can update our records and get the process started.
Can someone call on my behalf?
Someone can call on your behalf to obtain general advice on the next steps. We can however only give account specific information to the Personal Representative/Executor.
How do I pay for the funeral from the Estate?
Certain funeral expenses can be paid from the estate – please contact the Bereavement Team for further information. We’ll need original or certified copy receipts for the expenses.
Will interest still be earned on the savings account(s)?
Yes, interest will continue to be earned until the account is closed. This is in line with the account terms and conditions.
Will the interest still be taxed?
The original tax position of the account may change when a death is registered. For example, a Cash ISA will lose its tax-free status and tax will be deducted from future interest payments made. If you have any queries about how the tax position may affect you, please call HM Revenue & Customs on 0300 200 3300 or visit www.hmrc.gov.uk. Interest on regular savings accounts will continue to be taxed.
What happens if the funds are held in a fixed rate bond or notice account?
All withdrawals or account closures after the death of an account holder can be made without providing notice and with no loss of interest, regardless of the type of account. Our fixed rate bond products can be left open until they mature – just let the Bereavement Team know if you’d like to do this.
What happens on Trust accounts?
If the deceased was a trustee it may be necessary to appoint a new trustee to the account.
What happens if a Power of Attorney/Court of Protection Order was registered on the account?
If a Power of Attorney/Court of Protection Order has been registered on an account this is no longer valid on the death of the account holder. This means that the person who held the authority isn’t able to operate or access the deceased’s account(s) anymore.