Mortgage help & support
Need some help with your mortgage or a new mortgage application? Our help pages will guide you through what you need to know.
BANK RATE CHANGE
On 2 November 2017, the Bank of England announced that the Bank Base Rate would increase with immediate effective from 0.25% to 0.50%.
Look into the steps you’ll go through for a new mortgage, from submitting your application to receiving your mortgage offer.
Some key information on our mortgages and how they work – this includes details on making overpayments and Early Repayment Charges.
Find out about what information we need from you for a mortgage application. You can also read our Income & Expenditure help.
A handy guide to what valuations are, the different options available and how much they cost.
Our mortgage calculators
Check how much you might be able to borrow and what the potential repayments could be on a new mortgage.
Online mortgage applications
When applying for a mortgage online with us, you won’t receive advice on your application. Find out what this means with our guide.
Verifying your identity
Find out what documents you’ll need to supply to verify your identity for a mortgage application with us.
The purposes for which the mortgage loan may be used and the form of security we require.
Enter a town, city or postcode to find your nearest branch.
Report an online security issue using our form
Call our helpline 24 hours a day, 7 days a week
Alternatively you can visit your local branch or report it online