In the next few weeks we'll be improving the way you can manage your account online using your mobile.
The Financial Conduct Authority, who regulate financial services in the UK, introduced updated rules for mortgage lenders and advisers. These rules came into force on 26 April 2014.
As a result of these changes, in certain circumstances, you can apply to us for a mortgage without taking advice, this is known as an "execution only" mortgage application. You can only do this online; however, you will need to know the details of the mortgage you want, and be able to deal with the application yourself without speaking to an adviser.
If you choose to apply for a mortgage online with us please ensure you understand how we will process your mortgage application by carefully reading the important information on this page.
We also have a range of online tools to help you in making decisions regarding your mortgage application:
Once you apply for a mortgage online and we have received your application we will complete an assessment based on the information you have given in addition to what we have found on your credit file. We will then contact you by email to confirm who will be processing your online mortgage application. We will provide you with a list of documents that we will need in order to issue you with a mortgage offer. To help in getting a mortgage offer sooner, please review our lending criteria guide . Within this section you will find a list of documents we will usually request.
When processing your online mortgage application we will regularly update you by email. If we need to discuss your application in more detail with you, we will call you. You will be provided with the email address of your processing team when we receive your application should you need to contact us.
If you would like to make any changes to your online application, the case manager dealing with your application cannot advise you on these changes but can take instruction from you on what changes you require. All requests to make changes must be made by email or by post.
Before you can apply for a mortgage, your first step is to get an approved lending decision from us. This confirms that we are be prepared to lend to you. We call this confirmation an Approval in Principle (AIP). Once you have this you can move on to the next step - a Full Mortgage Application.
If you apply online for your lending decision, this is known as an 'execution only' application, meaning that you won't be eligible to receive advice on your lending decision application. However, if at any time after you start your application you wish to receive advice you can elect to do your lending decision in one of our branches or over the phone. Our online lending decisions are also 'portable' which means once you've obtained a lending decision you can go into branch or call us to apply for your full mortgage application with the benefit of advice.
Our online mortgage application is also 'execution only' and is designed for those customers who have a good understanding of the mortgage application process and that have identified the product they wish to apply for. Before applying for a mortgage online you must be aware of the following:
If you choose to proceed down the 'execution only' route without receiving any advice, we will not be able to provide guidance on any of the above throughout the application. However, you will be able to move the application to our branch or call centre channels where you can access full mortgage advice.
If you are unsure on any of the above a mortgage application with advice may be more suitable for you.
A mortgage is likely to be the largest financial commitment you make in life, therefore you may benefit from speaking to one of our mortgage advisers in branch or over the phone.
A mortgage adviser will be able to review your incomings and outgoings and make a suitable mortgage term and product recommendation to suit your individual needs.
An adviser will be able to provide guidance on the following, amongst other points depending on your circumstances and needs:
If you wish to proceed with your application you may want to consider:
You should also use our online borrowing calculator to review how much you need to borrow. When we assess your mortgage application, we use both your income and outgoings to determine how much we can lend you. We collect information available from Credit Reference Agencies, bank statements and what you have given or told us. If we find details of additional outgoings that were not declared on your application this may affect the maximum amount you can borrow.
You may be able to amend your loan amount if:
You can contact your Case Manager to make any applicable changes to your application. When we begin processing your application, you’ll be sent an email with contact details for your Case Manager.
The Loan to Value (LTV) is the amount you borrow for your mortgage as a percentage of the purchase price of the property or the valuation amount, whichever is the lower of the two. For example:
Purchase Price - £100,000
Loan Amount - £85,000
LTV = 85%
Whilst your mortgage application is being processed you can change the product you have chosen to any that is currently available. This is subject to:
You can view our product range here .
Please note that if your property has been down valued and as a result of this you have to select a new product, the switching fee does not apply. Other fees may be applicable and further information will be given to you by your Case Manager and you can review What can I do if the property being mortgaged has been down valued?
You can contact your case manager to make any applicable changes to your application. When we begin processing your application, you’ll be sent an email with contact details for your case manager.
If you want to change the term of your mortgage you can do so subject to the following criteria being met:
You can contact your case manager to make any applicable changes to your application. When we begin processing your application, you’ll be sent an email with contact details for your Case Manager.
If you change how you want to pay any applicable fees while your application is being processed please email your processing team.
With some of our mortgages, you may have to pay a product fee. This will be shown in the key mortgage information on each of our product pages. You can choose to pay this fee upfront or if it’s affordable, you can add it to your loan. If you are adding the fee to your loan the maximum loan we have calculated must be enough to cover both the loan and the product fee.
A valuation fee may also be payable on selected products which must be paid before we can instruct this for you. If the valuation has already taken place, this fee is non-refundable even if your mortgage does not complete.
For further information about how we assess the value of the property please review our guide to valuations.
Unless you tell us otherwise, we will instruct the valuation as soon as we begin to process your application. If there is a fee payable for your valuation this will have been confirmed to you during your online application and must be paid. Once a valuation has been carried out, we can't refund the fee even if your mortgage does not go ahead.
If you wish to proceed with your application you may want to consider;
If you are purchasing a property and it is down valued, this means the independent valuer has used their professional opinion and in the current market does not think the value of the property matches the purchase price. This may mean that you no longer qualify for a product with a specific Loan to Value (LTV) limit. In this circumstance, you may wish to negotiate the purchase price with the property seller.
If you are remortgaging and the valuer down values your property, this means you may not be able to borrow as much as you would like.
If your property has been down valued, your Case Manager will be in contact to let you know your options.
There may be occasions where a property is not acceptable as security for a mortgage. Some reasons why a property may not be acceptable are:
You may still be able to proceed with your application if you choose an alternative property.
When the valuer visited the property they identified some possible work may be required. You will need to obtain and provide us with the reports that have been requested. A copy of the reports will be sent to the valuer, who will confirm if the work identified needs to be carried out as a condition of the mortgage.
In some cases, we may hold back some of the loan until you supply evidence (usually in the form of an invoice) that the work has been carried out. This is referred to as ‘a retention’. Once we receive the invoices we will refer these to the valuer, who will confirm if the retention funds can be released.
You can also request an appointment with a mortgage adviser online.
All our online lending decisions (Approval in Principle) are transferable so if you have already obtained a lending decision online but would now like to receive some advice, the mortgage adviser you speak to will be able to access the information you gave us online and will use this when undertaking a full assessment of your financial needs and circumstances.
For applications already in progress our address is:
Central Processing Team,
Please include your application number on anything you send to us.
The maximum amount of incentives we allow on a new build property is 5% of the purchase price. If the incentive amount exceeds this we will deduct the excess amount from the purchase price and recalculate the Loan to Value accordingly. See our example below for how this would work in practice:
Purchase price = £100,000
Loan Amount = £ 85,000
Current Loan to Value = 85% (the loan amount is 85% of the purchase price)
Incentives = £10,000
This would be 10% of the total property value; therefore this exceeds the maximum allowed by 5% (£5,000). We will therefore deduct £5,000 from the purchase price to calculate your new purchase price and your new Loan to Value:
Purchase price (£100,000) – incentive amount exceeding 5% (£5,000) = ‘New Purchase Price’ (£95,000) Therefore your new Loan to Value would be:
Loan amount (£85,000) ÷ New Purchase Price (£95,000) x 100 = new LTV (89.47%)
This may mean that you no longer qualify for a product with a specific Loan to Value (LTV) limit
If you wish to proceed with your application you can either;
Speak to one of our friendly mortgage advisers about your options