We will use the personal information you provide to process your enquiry/application, to contact you where necessary, to set up and administer your account, for general business purposes, marketing and research.
Unless you have indicated that you do not want to be contacted for marketing purposes, we will assume that we may use any of the contact details which you have given us to communicate with you.
We will keep your personal information only for as long as necessary. If you are merely making an enquiry and do not open an account with us, we will only keep your details for 12 months. If you are only using our "How much will it cost?", "How much can I borrow?" or Personal Mortgage Illustration calculators the details of your visit will not be linked to you, unless you chose to save your results.
We do not normally provide account details by ordinary e-mail since this is not sufficiently secure to protect your confidential information. We will use your e-mail address to respond to your Internet enquiry and notify you of the progress of your application. Once you have an Internet account with us we will use email to notify you that confidential information such as statements, is available ready for you to collect by secure methods.
If you are making an enquiry or application on behalf of another person, you must have their authority to act on their behalf, to give us their personal information, to authorise a credit search if necessary and to consent to the use of their personal information by us.
If we use an automated system to make a decision about you, such as credit scoring, we will tell you if your application is rejected and give you the opportunity to discuss the matter with us. The decision will be reviewed and may be changed, if appropriate.
We may disclose details about the progress of your application, including whether or not it has been granted, to your broker, independent Financial Advisor, professional adviser or other intermediary, if they sent it to us.
In the course of managing your account(s), we may also disclose personal information to our external auditors and relevant regulatory bodies, associate companies' agents, and service providers. Check the other disclosures section for more details.
For certain applications we pass your personal information to licensed credit reference agencies and fraud prevention agencies. More details are provided for each application.
If you supply false or inaccurate information or we have reason to suspect you of fraud or money laundering, we may contact and disclose information to the police or the National Criminal Intelligence Service.
To improve the quality of our service, all communications with us may be monitored or recorded for staff training and for your protection and security.
CCTV is in operation in some of our offices. The images are used for crime prevention and public safety.
General business purposes for which we process personal information include verifying your identity, updating customer records, handling customer queries and complaints, statistical analysis, including analysis of customer preferences, devising new products and computer system testing.
Sensitive Personal Data is defined in the Data Protection Act as information relating to:
We only use sensitive information where it is necessary for the service you have requested or for our other business activities, for example health details for life insurance and criminal offences for fraud prevention.
We do hold details such as your title, gender and country of origin from which such things as religion, sex and race may be inferred, but we will always treat it with care.
Yorkshire Building Society is one of the largest building societies in the UK. We offer a range of financial products and services including: savings & investment accounts, insurance products, loans, mortgages and more.
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Yorkshire Building Society is authorised and regulated by the Financial Services Authority (FSA).
