Privacy Policy

The privacy and security of your personal information is very important to us. We will not disclose it to anyone except with your consent or if the law, public duty or our legitimate interests require us to do so.

We comply with the Banking Code.

Any queries about the privacy of this site should be sent to Service Quality Dept, Yorkshire Building Society, Yorkshire House, Yorkshire Drive, Bradford, BD5 8LJ.

We've divided our Privacy Policy into several key areas:

• Our general policies are explained in the pages below.
  
  
• The section Using personal information explains what we do with the information you have given us as part of your application or at any time during your relationship with us, and the circumstances in which we disclose it to other organisations, such as Credit Reference Agencies and Fraud Prevention Agencies.
  
  
• In the DPA - your rights we explain your entitlements under the Data Protection Act.
  
  
• In DPA legal requirements the obligations placed on us by the Data Protection Act are set out.
  

Our general policies

Email

Please remember that ordinary e-mail is not secure. In addition, personal information transferred over the Internet may pass through servers in countries without data protection laws. Because of this, we will not use unencrypted e-mails to communicate with you about your account - we only use e-mail to let you know that confidential information is ready for you to collect by other secure methods.

For your own protection, please do not include confidential or other personal information in any unprotected e-mails you send to us.

Using your information for marketing

You have the right to object to the use of your information for marketing. All our application forms include a box you can tick if you do not wish to receive marketing information.

Unless you do so, we will assume that you consent to us sending you information about additional products and services from us, our subsidiaries or other organisations which may be of benefit to you unless you tell us that you no longer wish to receive this.

We will remind you of your right to opt out of receiving marketing information every three years. Although you may be informed about other companies products, we do the marketing and do not pass your details to any other company for their own use.

If you do not wish to receive unsolicited mail from other organisations, you can register your details with one of the Marketing Preference Services run by the Direct Marketing Association.

Site monitoring

We use technical methods (called "cookies") to record details of visits to this site so that we can monitor its use and improve our service.

We only record information about visits, not visitors, so the details of your visit will not be linked to you.

Communicating with us

All communications with us may be monitored/recorded to improve the quality of our service, staff training and for your protection and security.

Links to other sites

This Privacy Policy only covers you while you are on our site. Once you click on a link to another website, the Policy no longer applies.