To verify your identity, we currently use your date of birth and your password.
For your added protection and to keep our website at the forefront of internet security, we're introducing an additional security measure that uses the telephone.
The new transaction confirmation service provides additional security through an automated call to you using a phone number you have registered with us on which you can be contacted at the time of the transaction.
If you login regularly to check your accounts but rarely transact online, you may not be affected by it for some time. If, however, you make payments regularly to new destinations, you’ll become familiar with the transaction confirmation service very soon.
Either way there’s no need to worry – the service is easy to use and you’re in control as you select which of your registered phone numbers you can be contacted on and you don’t need to speak at all.
To see how easy it is, why not try our demo.
If you have a question that isn't answered below, call us on 0845 1200 805.
We'll telephone you to check your identity before transactions such as transferring a large amount of money out of your account, setting up a new account to transfer money to, or changing your personal details, go ahead.
We'll ask you which number we should use - your home number, your work number or your mobile number.
We need to be able to contact you when you're performing the transaction. If you're at work and we only have your home number, we can't call you so the transaction won't go ahead. So it's important that we have as many numbers as possible for you.
Internet fraudsters are constantly looking for ways round the security of websites. Our website is already extremely secure, but we have to stay one step ahead to thwart their efforts.
Using the telephone in conjunction with the internet gives you added protection. In the unlikely event that a fraudster is able to hack into your account online, it's extremely unlikely they can also access your telephone. Without this, they won't be able to do any transactions.
We'll telephone you on the number you choose - providing it's one that we hold for you - when you do transactions like transferring a large amount of money out of your account, setting up a new account to transfer money to, or changing your personal details. This could be your home number, your work number or your mobile.
You'll enter a one-off verification code using a combination of an automated voice on the telephone and the secure internet site which will enable the transaction to proceed.
The process will take no more than a minute, and you won't have to talk to anyone as the call will be an automated message.
No. Only certain transactions will use the new security measure. These include transferring a large amount of money out of your account, setting up a new account to transfer money to, or changing your personal details.
We need all your up-to-date telephone numbers, such as home, work and mobile, so we can contact you when you're managing your account online in the future. If we can't reach you, the transaction cannot proceed.
It's important to check now that the details we hold for you are correct, even if you're not planning to transact online in the near future, to prevent any issues arising later.
If you've already logged into your account online, please close this window to return to your Account Management page, then click on the 'Personal Details' link on the left. This shows the details we hold on you, including your telephone numbers. Amend any contact numbers that are incorrect, and fill in the numbers we don't currently hold.
If you haven't already logged into the secure site, follow the usual login process - click the 'Log in' button in the top right-hand corner of this website - then click on the 'Personal Details' following the instructions above.
If we're unable to reach you when you're trying to, for example, set up a new destination account, transfer a large amount of money or change your personal details, the transaction cannot proceed without you telephoning us. This will take time and the cost of a phone call.
That's why it's important that we can reach you, for your convenience.
We can hold your home number, your work number and your mobile number.
We'll ask you which number you want us to call, from the ones that we hold for you, each time you make one of the transactions that require this additional layer of security. You'll then receive an automated message straight away on that number.
You can choose any of the numbers we hold for you - it doesn't have to be the same number each time. So whether you're at home, at work or elsewhere, provided we have all your up-to-date numbers, we should be able to reach you.
No. However some mobile service providers charge you for receiving the call if you are abroad.
If you are performing a transaction that requires this additional security and we do not hold all your numbers so are unable to reach you, you would need to telephone our call centre. In this instance, you would be charged the cost of an 0845 (BT local) call.
If you've forgotten your password or have problems logging in, call us on 0845 1200 805
For more information on our online security, visit Our security promise.
Yorkshire Building Society is one of the largest building societies in the UK. We offer a range of financial products and services including: savings & investment accounts, insurance products, loans, mortgages and more.
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Yorkshire Building Society is authorised and regulated by the Financial Services Authority (FSA).
