Online savings - Security promise

You may have concerns about the security of your money on the internet or how your personal information is protected from misuse. This section explains our web security promise, the measures we take to protect you and what you can do to protect yourself from online fraud.

• We comply with the Banking Code that exists to ensure a consistently high standard of fair practice.

• We will never ask you to disclose your whole password to us except when you specifically want to change it and you can only do this once you have logged into your account. When you log in we will randomly ask for three characters from your password.

• All pages that display or collect personal information are encrypted. Look for the padlock symbol in your browser status bar.

• A team of independent security experts regularly tests our website.
• We do not use email to communicate confidential account information to you except where you specifically request and agree to this.

• We will verify your identity before disclosing confidential information over the telephone or re-setting your password.

• Your session will time out after a period of keyboard inactivity.

• Access to your online account will be locked out after three failed access attempts. You will need to call us to reset your account.

• Never reveal your password to anyone or write it down.

• Do not use a password that could be easily guessed by someone else.

• Change your password immediately if you suspect someone else could know it.

• Log off from the YBS website when you have completed your transaction.

• Keep your PC updated with current anti-virus software, the latest browser versions and relevant security patches/updates.

• Use a firewall to protect your PC from hacking attacks.

• Do not send us any confidential account information via email.

• Beware of 'phishing' emails. If you mistakenly respond to a phishing email, tell us about it straight away.

• We recommend that you regularly visit the www.banksafeonline.org.uk website to keep up to date with tips to identify and protect yourself from the latest scams.