Our 200 strong Member Contact Centre is responsible for taking all the Society?s calls, including share plans and provides support to Corporate Business.
Representatives are trained to take Share Plan calls, and are constantly assessed and coached to improve service. The Member Contact Centre was awarded the Call Centre Association Standard for service excellence in 2001.
The system includes functionality specifically designed to support call centre activities offering full integration to workflow, letter production and contact history.
The Call Centre facilities allow staff to:
Yorkshire Building Society is one of the largest building societies in the UK. We offer a range of financial products and services including: savings & investment accounts, insurance products, credit cards, loans, mortgages and more.
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Yorkshire Building Society is authorised and regulated by the Financial Services Authority (FSA).
