Everyone strives to do their best but how do you measure one provider against another in terms of service?
Recommendations from your peer group are great, but we are still a nation who seem to like to keep good news to ourselves and only share the bad! So your next best thing has to be a quality accreditation, and we have one:
ISO 9001:2000 which we have held since 1997
We are externally assessed every six months on 20 elements ranging from Quality Procedures and Controls to Training, Inspection and Data Testing.
We are measured against our strategic vision and how that cascades through the whole team by working towards the achievement of goals and objectives.
We have service level agreements with our clients and third party suppliers.
Yorkshire Building Society is one of the largest building societies in the UK. We offer a range of financial products and services including: savings & investment accounts, insurance products, credit cards, loans, mortgages and more.
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Yorkshire Building Society is authorised and regulated by the Financial Services Authority (FSA).
