Call Centre Technology

If we appoint YBS as our admnistrator can your systems cope?

Our systems are robust and can cope with significant volumes. Here are some of the reasons why:

• £28 million investment in new technologies over the last four years throughout the Society
• ongoing strategy of continual improvement
• systems built in-house by people who understand the share plan business and its changing needs
• online, telephone and traditional paper application process
• online registration process for employees to view accounts held
• online access for key personnel and payroll at your company
• data image processing
• customer centric system
• leading call centre technology
• logging communication
• management information at our finger-tips
• diary and work event processing system
• high degree of automation and scalability
• online maturity process and closures over the telephone

This enables us to operate our business in a streamline and cost effective way, allowing the team to focus on relationship building and the unique individual needs of our customers.

To find out more come and pay us a visit.

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