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Our strategy

Making a lasting positive impact on the society we live in.

Our Society Matters strategy focuses on how we are supporting our members and colleagues, making a positive impact to our local communities, reducing our environmental footprint, and doing business in a responsible way.

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Community

We aim to be an active member of the communities we serve, using our expertise, passion and scale to maximise our impact.

We deliver educational programmes to improve employability and financial literacy, provide life-changing support to people in the most challenging situations and meaningfully engage with our local communities to enable them to thrive and prosper.

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Customer

We aim to be market-leading for financial inclusion and deliver tailored outcomes for all customers.

We offer a variety of options to enable all individuals to save in a way that suits their specific needs, support people through every step of their journey to having a place to call home and provide adapted support to customers in challenging situations.

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Environment

We aim to be respectful of our planet and continuously reduce our environmental impact.

We minimise our environmental footprint through responsible procurement and reduction of our direct and indirect impacts, and by raising awareness of environmental issues with colleagues and customers.

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People

We aim to be a leading employer, where colleagues feel respected, valued and proud to work for us.

We develop our culture of supporting and engaging all colleagues, prioritising their wellbeing and promoting diversity, and we provide opportunities for every colleague to reach their potential, celebrating their successes along the way.

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A word from
the CEO

"As a mutual organisation we have a rich heritage of making a positive difference to the communities where our members and colleagues live and work. For over 150 years we have been committed to going the extra mile to improve people’s lives.

As Chair of our Society Matters Committee, I am really proud of all we have achieved to date on our corporate responsibility ambitions. My focus in 2017 will be determining how we will measure progress and setting targets so we can better assess how we’re delivering against our plans. I look forward to sharing our progress on this in next year’s report, as well as more regularly on this website." Mike Regnier