We proactively contact interest-only mortgage customers throughout their mortgage term to help support them in their planning for repayment and by doing so we identified that a small number of our customers didn’t have a solid plan in place to repay their mortgage when its term ended.
Customers generally don’t want to have to sell their home, but what we found they did need and want was sound advice. For those who haven’t made the necessary plans, in March 2017 we launched a new free service via Age Partnership – a leading retirement specialist - who can help customers ensure they can keep their home at the end of their mortgage with us.
Linda Green, Mortgage Solutions Manager explains: “Customers told us they needed support and advice on how to keep their home as selling wasn’t something they wanted to do. This identified a gap in our products and services and the best way to meet this need was to look at a company already specialising in this market.”
That’s why Age Partnership was chosen. They specialise in Equity Release advice, and provide advice to 1 in 3 equity plans arranged in the UK. They can also offer pension drawdown advice, all personalised to a customer’s needs and circumstances. This is about helping our older customers by offering solutions for them and making absolutely sure they have a full understanding of what their options are.
After helping customers buy their home with one of our mortgages, it feels right to help them keep it at the end of the mortgage term. We’re looking forward to seeing how the service is received and what a difference it can really make to our customers.
We’re working towards our ambition of creating an inclusive work environment, where all colleagues can contribute to the Group’s success.
With EYH, we have housed 15 young people since launching in June.
Hundreds of our colleagues take on our Peak District challenge for End Youth Homelessness.
Building on the success of our apprenticeship scheme, we’ve opened 24 new positions across 10 different business areas.
We are proud to have been a double winner at the Third Sector Business Charity Awards 2016.
We've reduced our environmental impact, and in 2016 we were certified as CarbonNeutral®.
Our six Savings Pledges reflect how we believe savings institutions should behave.
Over 1,300 solar panels installed at our Bradford and Peterborough offices .
Our colleagues volunteer their time in schools to improve young people’s financial education.