Supporting our customers when they need it most is an integral part of our Society Matters strategy. All of our customers matter to us but to make a real difference to those who have potentially vulnerable circumstances we need to focus on the service we provide and ensure all customers receive fair outcomes. To help us improve our work in this area we are undertaking a number of steps as follows:
Building on the success of our apprenticeship scheme, we’ve opened 24 new positions across 10 different business areas.
We are proud to have been a double winner at the Third Sector Business Charity Awards 2016.
We've reduced our environmental impact, and in 2016 we were certified as CarbonNeutral®.
Our six Savings Pledges reflect how we believe savings institutions should behave.
Over 1,300 solar panels installed at our Bradford and Peterborough offices .
Our colleagues volunteer their time in schools to improve young people’s financial education.