| Firm Name | Yorkshire Building Society |
|---|---|
| Other firms included in this report |
Barnsley Building Society Chelsea Building Society Chelsea Mortgage Services |
| Period covered | 1 Jul 10 to 31 Dec 10 |
Below is a table showing how many complaints Yorkshire Building Society received and dealt with from 1 July 2010 to 31 December 2010. The comparative figures show how these relate to the number of accounts or income in each grouping, to allow comparisons to be made with other financial organisations on a consistent basis.
| Grouping | No. of new Complaints Opened | No. of Complaints Closed. | Complaints closed within 8 weeks (%) | Closed Complaints Upheld (%) by YBS | comparative figure |
|---|---|---|---|---|---|
| Banking | 1,206 | 1,249 | 95% | 46% |
0.25 complaints per 1000 accounts |
| Home Finance | 674 | 846 | 95% | 28% |
3.5 complaints per 1,000 accounts/loans |
| General Insurance & Pure Protection | 435 | 397 | 96% | 7% |
58 complaints per £1m income* |
| Life, Pensions and Decumulation | 121 | 141 | 49% | 13% | N/A |
| Investments | 58 | 54 | 83% | 81% |
4.3 complaints per £1m income |
Complaints related to historic sales pre 2000. Since 2000 the society has introduced its customers to Legal & General for investment advice.
The society acts as an intermediary for the provision of general insurance and protection and introduces our customers to Legal & General for investment advice.
*Increase from previous report due to speculative Mortgage Payment Insurance claims from complaint management companies.
The Financial Ombudsman Service also publish complaint data regarding the number of complaints received and the proportion upheld by the Ombudsman for individual firms. Details can be found at the Financial Ombudsman Service publication of complaints data.
Yorkshire Building Society is one of the largest building societies in the UK. We offer a range of financial products and services including: savings & investment accounts, insurance products, loans, mortgages and more.
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Yorkshire Building Society is authorised and regulated by the Financial Services Authority (FSA).
