E-mail us

Use our E-mail us form if you have a general question about our products and services. However, if your query is urgent, please ring us on 0845 1200 100 instead.

Before you contact us, please look through the frequently asked questions below. If you cannot find the answer, use our E-mail us form to send us your query.
 

Frequently asked questions

• How do I register a change of name?

• How do I register a change of address?

• I have changed my email address - how do I let you know the new one?

• How do I reset my password?

• How do I change my ISA/TOISA to a different ISA product?

• How do I transfer my ISA/TOISA to a different provider?

• How do I close my branch-based account?

• How do I switch my savings account from Monthly to Annual Interest?

• How do I change my savings account from Annual to Monthly interest?

• How do I close my Yorkshire By Post account?

• Can I close my online account?

• How do I pay money into my online account?

• What are your banking details so that I can transfer money into my account?

• Can I add another name to my branch-based account?

• Can  I add another account holder to my Internet Saver account?

• I have a YBS credit card supplied by the Co-op Bank - can I register to view statements on-line?

• How do I change/update my transfer accounts?

• Can I register to view my account online?

---

• Still looking for an answer? Use our E-mail us form to send us your query.