Need an instant answer? Have a look at our most frequently asked questions below. If you cannot find the answer to your question, use our E-mail us form to send us your query.
Under HM Revenue & Customs rules, you can transfer your ISA to another provider at any time, but you can only transfer to another ISA of the same type, e.g. transferring from one Cash ISA to another Cash ISA.
If you do not currently have an ISA with YBS, you will need to open an ISA account by completing the relevant application form. Details of our ISA products can be found under Tax Free Savings.
To transfer funds from your current ISA provider to your YBS ISA, please complete an ISA Transfer form and send it to your current ISA provider together with any passbook or certificate you have with them.
Please note that providers have 30 days plus any notice period that applies to your account to complete the transfer. Upon receipt of your funds from your current provider, we will credit/open your YBS Cash ISA and send you written confirmation.
Each account type has different terms and conditions, meaning the online services available to you will differ depending on the accounts you hold. For example, some accounts have instant access whereas others have withdrawal restrictions.
To check what facilities are available for the following accounts please visit our Managing your account online section
If your account is not listed above, although you will not be able to actively manage your accounts online, you will be able to:
Register for online services now
This feature is only available to some of our accounts due to the terms and conditions. If you hold one of the following accounts, please visit our Managing your account online section
Register for online services now
You can view transactions online for any YBS savings account you hold. Please visit our Online Savings Demo to find out the different ways to view your transactions. If you havent already done so, you will need to register for online services first.
You will need to provide us with a request signed with both your previous and new signature.
You can either
You can either:
OR
OR
You can either:
OR
You can call our Member Contact Centre on 0845 1 200 100
OR
You can write to us at the following address:
This will enable us to verify your identity before making the change.
Call our Member Contact Centre on 0845 1200 100. This will enable us to verify your identity and keep your account secure.
You will need to get and complete an
ISA Product Transfer Form (YBS 1056) and send it, together with your passbook/certificate, to the following address:
If you want us to send you an ISA Product Transfer Form, or require any further information, please call our Member Contact Centre on 0845 1 200 100.
You will need to get and complete a Transferring Your ISA to Another Provider Form (YBS 1055) and send it, together with your passbook/certificate, to the following address:
If you want us to send you a Transferring Your ISA to Another Provider Form, or require any further information, please call our Member Contact Centre on 0845 1 200 100.
If you have a non-notice account, you can close it by logging in and selecting the Close account option in the right hand menu for the account you have selected. If you haven't already done so, you will need to register for online services first.
For a notice account, you will need to take or send your passbook/certificate to your local branch.
NB. Please ensure the appropriate notice has been provided in line with the terms and conditions of your account.
To switch from monthly to annual interest, you need to send a signed request to:
If you have any further queries, please call our Member Contact Centre on 0845 1 200 100.
You can only change from annual to monthly interest if the terms and conditions of your account permit it.
If they do allow this option, you will need to send a signed request to:
Your interest can be paid to another Yorkshire Building Society account or to another building society or bank account.
If you have any queries regarding the above, please call our Member Contact Centre on 0845 1 200 100.
You can close your Postal account by logging in and selecting the 'Close account' option in the right hand menu for the account you have selected. If you haven't already done so, you will need to register for online services first.
Alternatively, you can send a signed request, together with your passbook to:
The closing payment can be made to you by the following methods:
Please state clearly how you want your payment to be made, providing your sort code, account number and a reference number if applicable.
Please note, if a BACS transfer is required, your closing funds can only be sent to an account in your name. Transfers to a third party are not permitted.
If you have any further queries, please call our Member Contact Centre on 0845 1 200 100.
To close your account follow these steps:
If you require any further assistance, please call our Member Contact Centre on 0845 1 200 100.
You can log in to your account and make a deposit using a debit card.
Alternatively, you can arrange a transfer with the bank or building society where the funds are being sent from. Please note some organisations may charge you for this.
It is important to use the correct banking details when making payments to or from your account(s).
You can find our sort code and other banking details in our Help section.
Yes. You will need to provide a signed request from the existing account holder, together with a completed application for the new applicant.
The application form can be obtained from your local branch or agency or by calling our Member Contact Centre on 0845 1 200 100.
The change can be done either by visiting your local branch or by sending your request and application form to:
If you have any further queries please call our Member Contact Centre on 0845 1 200 100.
Regretfully, this is not possible. However, what you can do is re-apply online for a new account in joint names. The new application form should be fully completed and signed by both applicants.
Please send the new application form, together with a letter requesting the funds from the original account to be transferred to the new joint account, to:
No loss of membership will be incurred if you are the first named on the account.
Yes, you can view your balance, credit card limit and the past 6 months transactions whenever you want. To arrange this, contact the Co-op bank on 0800 590483.
You will be asked to provide:
We would also suggest that you read the terms and conditions associated with the Co-op Bank's Personal Internet Banking service, which can be found by accessing the Internet Banking page on the Co-op Bank website.
You can update your transfer accounts by visiting our website, logging into your account and completing the details in the 'Manage transfer accounts' option in the 'Transfer/Payments' section.
Yes. Both savings and mortgage account holders can now register to view their accounts online at any time of the day or night. Customers with an offset mortgage can also make online transfers from their offset savings accounts.
You can register to view your account(s) online by visiting http://www.ybs.co.uk/register. You'll need your account details to hand and will be asked to provide some security information. Registration will only take a few minutes of your time.
