You can simply call us by using one of our helpline numbers below. All calls are charged at lo-call rates. In order for us to deal with your account more efficiently please have your account number to hand.
| Type of enquiry | Phone numbers | Opening hours |
|---|---|---|
|
Mortgage and savings enquiries |
0845 1 200 100* | 8.00am - 8.00pm, Mon-Fri 9.00am - 1.00pm, Sat For balance enquiries, recent transactions and to make a mortgage payment using your debit card our automated lines are open 24 hours a day. |
| Share Plan Account Helpline - existing members | 0845 1 200 300* | 8.30am - 5.30pm, Mon-Fri 9.00am - 1.00pm, Sat |
|
Internet Support Helpline |
0845 1 200 805* |
8.00am - 8.00pm, Mon-Fri 9.00am - 1.00pm, Sat For any password re-sets our automated lines are open 24 hours a day. |
|
Arrears Helpline
|
0800 138 2402 | 8.00am - 8.00pm, Mon-Fri 9.00am - 5.00pm, Sat |
|
Insurance Policy Helpline
- existing mortgage customers - non mortgage customers |
|
|
| Lost or stolen LINK cards Helpline | 0845 9 10 11 12* | 24 hours a day, 7 days a week |
| Home Assistance - 24 hour Emergency Claims Helpline |
0800 7 832 720** | 8.30am - 5.00pm, Mon-Fri 9.00am - 1.00pm, Sat |
| For overseas customers | (+44) 1274 353228 | 8.00am - 8.00pm, Mon-Fri 9.00am - 1.00pm, Sat |
| All Offshore account enquiries - account holders and new overseas customers - Yorkshire Guernsey Ltd | (+44) 1481 710 150 | 9.00am - 5.00pm, Mon-Fri |
| Textphone facility | 18001 0845 1200 851* | 8.00am - 8.00pm, Mon-Fri 9.00am - 1.00pm, Sat |
* BT landline calls to 0845 numbers cost no more than 5 pence per minute. Charges from other service providers may vary and calls made from mobiles usually cost more.
** Calls from landline phones are free however mobile providers may charge.
All communications with us may be monitored/recorded to improve the quality of our service and for your protection and security.
Yorkshire Building Society is one of the largest building societies in the UK. We offer a range of financial products and services including: savings & investment accounts, insurance products, loans, mortgages and more.
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Yorkshire Building Society is a member of the Building Societies Association and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. We are entered in the Financial Services Register under registration number 106085.
Any reference on this website or in our literature to the Financial Services Authority (FSA) should be deemed to mean the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA).
