This is for illustration purposes only. The actual amount you can borrow will vary depending upon your personal circumstances.
For a more accurate estimate, which takes into account affordability, deposit and other details, use our full borrowing calculator.
This estimate assumes that interest rate will remain the same throughout the term of the mortgage, and mortgage type is repayment (rather than interest-only).
For illustration purposes only. This information does not contain all of the details you need to choose a mortgage. Make sure you read the separate Key Facts Illustration before you make a decision.
For a more accurate estimate based on your chosen mortgage product please use our full cost calculator.
|Firm Name||Yorkshire Building Society|
|Other firms included
in this report
|Barnsley Building Society
Chelsea Building Society
Chelsea Mortgage Services
Norwich & Peterborough Building Society
Egg mortgage and savings
|Period covered||1 Jul 2012 - 31 Dec 2012|
Below is a table showing how many complaints Yorkshire Building Society received and dealt with from 1 July 2012 to 31 December 2012. The comparative figures show how these relate to the number of accounts or income in each grouping, to allow comparisons to be made with other financial organisations on a consistent basis.
|Grouping||No. of new Complaints Opened||No. of Complaints Closed.||Complaints closed within 8 weeks (%)||Closed Complaints Upheld (%) by YBS|
|General Insurance & Pure Protection‡||5,146||5,801||98.3%||6.2%|
|Life, Pensions and Decumulation||133||141||71.6%||16.3%|
To put the above figures into context:
Complaints are very important to us even though they represent a very small number in relation to our total customer base. We endeavour to deal with these as quickly and fairly as possible and we have developed our process for handling complaints with the customer at its heart. If you have any reason to complain, please contact us and we will do our utmost to resolve the matter with you.
The Financial Ombudsman Service also publish complaint data regarding the number of complaints received and the proportion upheld by the Ombudsman for individual firms. Details can be found at the Financial Ombudsman Service publication of complaints data.
Yorkshire Building Society is one of the largest building societies in the UK. We offer a range of financial products and services including: savings & investment accounts, insurance products, loans, mortgages and more.
Get in touch with us:
Yorkshire Building Society is a member of the Building Societies Association and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. We are entered in the Financial Services Register under registration number 106085.
Any reference on this website or in our literature to the Financial Services Authority (FSA) should be deemed to mean the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA).