Accessibility Statement

At Yorkshire Building Society, we are committed to offering accessibility to all our customers.

Web Accessibility

Yorkshire Building Society recognises the importance of providing a Web site that can be used by the widest possible audience in a variety of ways. Building a Web site which is accessible by everyone is our ongoing commitment.

To achieve this, we have implemented a number of web accessibility features to comply with W3C's Web Content Accessibility Guidelines 1.0, level A.

Branch Accessibility

We regularly review the design and layout of our branches and where planning permission allows we improve access to make it as easy as possible. Our branch staff are informed and sensitive to disability issues, and services include hearing induction loops, magnifiers, passbook identification stickers in Braille. Visit Branch accessibility page for more details.

Literature and Communication

If you require any of our printed material in an alternative format, such as large print, Braille or audio tape, please speak to a member of staff at your local branch or contact us on 0845 1200 100.

We also provide a textphone facility through our Member Contact Centre. The number is 0845 1200 851. Lines are open 8am - 8pm Monday to Friday and 9am - 1pm Saturday.

All communication with us may be monitored and/or recorded to improve the quality of our service and for your protection and security.

Ideas and feedback

We want our service to be the best it can be, so if you think we could improve or change it for the better we want to know. Get in touch via our Have Your Say form or call 0845 1200 100 to tell us about your ideas.