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Complaints publication report

1 January 2010 to 30 June 2010

Firm Name Yorkshire Building Society
Other firms included in this report Barnsley Building Society
Chelsea Building Society
Chelsea Mortgage Services
Period covered 1 Jan 10 to 30 Jun 10

Below is a table showing how many complaints Yorkshire Building Society received and dealt with from 1 January 2010 to 30 June 2010. The comparative figures show how these relate to the number of accounts or income in each grouping, to allow comparisons to be made with other financial organisations on a consistent basis.

Grouping No. of new Complaints Opened No. of Complaints Closed. Complaints closed within 8 weeks (%) Closed Complaints Upheld (%) by YBS comparative
Banking 1,449 1,452 95% 43% 0.46 complaints per 1000 accounts
Home Finance 785 756 96% 34% 3 complaints per 1,000 accounts/
General Insurance & Pure Protection 260 248 94% 11% 15 complaints per £1m income
Life, Pensions and Decumulation 153 74 91% 35% N/A
Investments 75 160 69% 21% 5 complaints per £1m income

Important information

  • Complaints related to historic sales pre 2000. Since 2000 the society has introduced its customers to Legal & General for investment advice
  • The society acts as an intermediary for the provision of general insurance and protection and introduces our customers to Legal & General for investment advice

The Financial Ombudsman Service also publish complaint data regarding the number of complaints received and the proportion upheld by the Ombudsman for individual firms. Details can be found at the Financial Ombudsman Service publication of complaints data.

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The embedded asset does not exist:
Asset Type: YBS_Snippet_C
Asset Id: 1394658781091