Complaints publication report
1 July 2010 to 31 December 2010
|Firm Name||Yorkshire Building Society|
|Other firms included in this report||
Barnsley Building Society
Chelsea Building Society
Chelsea Mortgage Services
|Period covered||1 Jul 10 to 31 Dec 10|
Below is a table showing how many complaints Yorkshire Building Society received and dealt with from 1 July 2010 to 31 December 2010. The comparative figures show how these relate to the number of accounts or income in each grouping, to allow comparisons to be made with other financial organisations on a consistent basis.
|Grouping||No. of new Complaints Opened||No. of Complaints Closed.||Complaints closed within 8 weeks (%)||Closed Complaints Upheld (%) by YBS||
|Banking||1,206||1,249||95%||46%||0.25 complaints per 1000 accounts|
3.5 complaints per 1,000 accounts/
|General Insurance & Pure Protection ‡||435||397||96%||7%||58 complaints per £1m income|
|Life, Pensions and Decumulation||121||141||49%||13%||N/A †|
|Investments ‡||58||54||83%||81%||4.3 complaints per £1m income|
The Financial Ombudsman Service also publish complaint data regarding the number of complaints received and the proportion upheld by the Ombudsman for individual firms. Details can be found at the Financial Ombudsman Service publication of complaints data.
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