Complaints publication report
1 July 2011 to 31 December 2011
|Firm Name||Yorkshire Building Society|
|Other firms included in this report||
Barnsley Building Society
|Period covered||1 Jul 11 to 31 Dec 11|
Below is a table showing how many complaints Yorkshire Building Society received and dealt with from 1 July 2011 to 31 June 2011. The comparative figures show how these relate to the number of accounts or income in each grouping, to allow comparisons to be made with other financial organisations on a consistent basis.
|Grouping||No. of new Complaints Opened||No. of Complaints Closed.||Complaints closed within 8 weeks (%)||Closed Complaints Upheld (%) by YBS|
|General Insurance & Pure Protection ‡||1,544||1,410||92.1%||7.7%|
|Life, Pensions and Decumulation||161||183||45.4%||17.5%|
The above figures include Complaints from Norwich & Peterborough Building Society (N&P) from 01 November 2011 and Egg Savings & Mortgages from 31 October 2011.
To put the above figures into context:
Complaints are very important to us even though they represent a very small number in relation to our total customer base. We endeavour to deal with these as quickly and fairly as possible and we have developed our process for handling complaints with the customer at its heart. If you have any reason to complain, please contact us and we will do our utmost to resolve the matter with you.
The Financial Ombudsman Service also publish complaint data regarding the number of complaints received and the proportion upheld by the Ombudsman for individual firms. Details can be found at the Financial Ombudsman Service publication of complaints data.
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