Complaints publication report
1 January, 2013 - 30 June, 2013
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|Firm Name||Yorkshire Building Society|
|Other firms included in this report||
Barnsley Building Society
|Period covered||1 Jan 2013 - 30 Jun 2013|
Below is a table showing how many complaints Yorkshire Building Society received and dealt with from 1 January to 30 June 2013. The comparative figures show how these relate to the number of accounts in each grouping, to allow comparisons to be made with other financial organisations on a consistent basis.
|No. of new complaints opened||No. of complaints closed||Complaints closed within 8 weeks (%)||Closed complaints upheld (%) by YBS|
|General Insurance & Pure Protection||3,346||3,822||99.3%||8.8%|
|Life, Pensions and Decumulation||129||132||86.4%||14.4%|
To put the above figures into context:
Complaints are very important to us even though they represent a very small number in relation to our total customer base. We endeavour to deal with these as quickly and fairly as possible and we have developed our process for handling complaints with the customer at its heart. If you have any reason to complain, please contact us and we will do our utmost to resolve the matter with you.
The Financial Ombudsman Service also publish complaint data regarding the number of complaints received and the proportion upheld by the Ombudsman for individual firms. Details can be found at theFinancial Ombudsman Service publication of complaints data.
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