Thank you. Your PPI complaint has been submitted.

We will do everything we can to resolve your PPI complaint as soon as we can.

We have 8 weeks to investigate a complaint. We aim, however, to come back to you sooner than that.

We will write to you to acknowledge your complaint within 5 working days of it being received. If you haven’t heard back from us within 7 days please call us on 01242 874025.

If we are unable to provide a final response within 28 days we will write to you again to explain this.