Insurance: What to do
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Register the death.
You’ll need to register the death at any local registry office (within 5 days in England and Wales and 8 days in Scotland). Once you’ve registered the death you will be given a death certificate.
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Provide us with a copy of the Death certificate.
Call into any one of our branches or post them to our Bereavement Team (Contact details are listed on the right).
Insurance FAQs
On receipt of evidence of the death, we will arrange for all necessary policy amendments to be made and notification of these changes will be sent to you.
If there is a buildings insurance policy arranged through us it must be continued until the mortgage is repaid or we are notified that alternative insurance arrangements have been made.
Please note, if the property is to remain empty in excess of 60 days, you must contact us to discuss this further with the Bereavement Team on 0345 166 9229*.
If there are any life insurance policies in place, you’ll need to contact the policy provider to put a claim in place