Mortgage help

Need some help & support with your mortgage or want to know a bit more about mortgages? Our help pages will guide you through what you need to know.

If you’ve been impacted by COVID-19

If you’re having difficulties meeting your next mortgage payment and you wish to request a payment holiday you can now do that online. You don’t need to provide any documentation; you will just need to self-certify that your income has been either directly or indirectly impacted by COVID-19.

Visit payment holiday page

How do mortgages work?

There’s a lot to consider if you’re thinking about applying for a mortgage or have a mortgage already, so we’ve created some mortgage help pages to provide some support. We have a number of help pages relating to mortgages and you can also browse our How to Apply guide pages for queries relating to mortgage applications or the Existing Mortgage Customers section for help if you already have a mortgage with Yorkshire Building Society.

The A to Z of mortgages

How does a mortgage work? Take a look at our complete A to Z and discover the meaning of mortgage terminology From SVR and APRC to fixed, offset and remortgage. It’s easy to get lost in the jargon about mortgages and so our A to Z page will help you understand the definition of mortgage terms so you can arm yourself with the knowledge you need.

The A to Z of mortgages

Features & benefits

With so much choice in the mortgage market it can be difficult to find the right mortgage deal suitable for your needs. We’ve come up with a handy guide to the features and benefits across different mortgage types, making it easier to work out what’s on offer and make a better informed decision on the best deal for you.

Features & benefits

Our lending criteria

Find out how we decide who to lend to with this information and guidance on our mortgage lending criteria and read our guide on Understanding mortgage affordability for information on how your income and outgoings affect your application.

Our lending criteria

Mortgage valuations and surveys

A handy guide to what a mortgage valuation entails and why it's necessary for your application. You may also want to opt for a survey of the property so we've included information on your options here too.

Mortgage valuations & surveys

Mortgage fees, charges & other costs

We've broken down the various fees & charges for both mortgage applications and for making changes to an existing mortgage. We've also included information on administration fees and some costs associated with moving home.

Fees, charges & other costs

Your mortgage payments

Paying for a mortgage is a big financial commitment, so it's important to have all the information relating to any mortgage payments. You can use our guide to find out more about what makes up your mortgage payment as well as information on overpayments, taking a payment holiday and what to do if you find you are unable to pay your mortgage.

Mortgage payments