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Important notice: we are carrying out maintenance on our computer systems during Saturday 24 and Sunday 25 March.  Find out how our services are affected

How you canprotectyourself

Protect yourself on the internet

Don't become a victim of identity theft or fraud - there's a lot you can do to protect yourself and your accounts.

General advice

  • Ensure that the equipment you are using to access our online services cannot be overlooked by another person (much as you would do whilst entering your PIN into an ATM)
  • When you have completed your transaction or wish to take a break, log-off the service and close down your Internet browser
  • It is best not to use a public computer to access your online accounts because you cannot be certain that the public computer is secure - it may be infected with a virus that will try to collect your password or other personal information, for example
  • Using an email account that is not shared with other family members will help keep your communications confidential
  • Log in regularly to check your account and tell us straight away if something is wrong
  • Make sure we have your correct email address and check your inbox regularly for new messages


  • If you apply for one of our mortgages through the site or for one of our online accounts, do not pick a password that will be easily guessed, for example your telephone number or daughter's birthday. We have certain rules in place that make sure the password you choose is reasonably strong
  • Never reveal your password to anyone or write it down, unless you’re using an authorised online Third Party Provider (TPP).

Using Third Party Providers

  • What is an authorised online third party provider?
    They provide services like giving payment instructions for you with money from your bank account. They can also use information from your account so you can see all your account information in one place. These providers are ‘authorised’ if they have been registered with the Financial Conduct Authority.
  • How can you allow them to access your account?
    You must have registered for Internet Banking to use one of these authorised online third party providers. You must give them specific consent to access your account details. You may only share with them your User ID, password and memorable information (Internet Banking log on details) that you set up when you registered for Internet Banking. They can enter your User ID, password and memorable information on your behalf and ask us to make a payment from your account. If that happens, that means you’ve agreed to make the payment.

    If you share your User ID, password and memorable information with an authorised online third party provider, check that anyone you have a joint account with agrees to this.
  • How can you stop an online third party provider from accessing your account?
    If you want to do this, you must change the User ID, password and memorable information you use to access Internet Banking. We suggest that you also speak to the online third party provider and ask them to remove these details.
  • I’m having issues with a payment I made through a third party, how do I resolve this?
    Please contact Yorkshire Building Society regarding any issues with payments made through a third party.

When accessing your accounts or making a payment using an authorised Third Party Provider (TPP), make sure you take the following steps to protect yourself:

  • Check with us if your account(s) can be accessed through a TPP, before providing any personal/account details.
  • Check with the relevant regulator whether the TPP is genuine before you use it. In the UK, this is the Financial Conduct Authority (FCA).
  • Registered firms that provided Account Information Service (AIS) or Payment Initiation Service (PIS) before January 2016 can legitimately continue to operate without requiring TPP authorisation for a period of time. Please see the FCA website for further information:  https://www.fca.org.uk
  • Ensure you use the genuine TPP’s website. Fraudsters often set up fake versions of websites in an attempt to obtain information.
  • If you receive any communication from or about a TPP regarding account access or a payment which you have not authorised, contact us as soon as possible.
  • If you are asked for any security details you are not normally asked for check this with the TPP before providing any information.


Viruses can be a huge problem. You should use anti-virus software to protect your computer and minimise the risk that your personal details or information might be compromised by a virus. Make sure you set up your anti-virus software so that it regularly updates itself.


  • A firewall is a device or piece of software that is designed to control the traffic passing between your computer and the internet
  • Firewalls are a very effective security measure and limit how your computer can be accessed from the internet, which makes it harder for a hacker to attack it. Whenever you use the internet, you should have a firewall in place, especially if you're using a broadband internet connection


  • Spyware or Ad-ware is a growing problem. Spyware is a term used to describe a type of programme that tries to collect information about you and your browsing habits, often without your knowledge or consent. People are normally tricked into installing spyware programmes
  • There are a number of anti-spyware programmes available, many of which are free. It is a good idea to use an anti-spyware programmes to make sure your computer is clean
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Get in touch

Visit a branch or agency

Enter a town, city or postcode to find your nearest branch.

Call us

  • 8am - 8pm: Mon to Fri
  • 9am - 1pm: Sat
0345 1200 100*

Online security
Report an online security issue using our form

Report a lost/stolen card

Call our helpline 24 hours a day, 7 days a week

0345 9 10 11 12*

Alternatively you can visit your nearest branch or report it online


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