Transparency is important to us as it builds trust with our stakeholders, including our customers and members of the public. By making our key policies accessible to everyone on our website, we can showcase openly how we operate as a business.
After publishing our Ethics Policy in 2018, we have now published ten key policies which strengthen our commitment to being a responsible and transparent business. We’ve published them as ‘Policy Overviews’, slightly shortened more user-friendly versions of the internal document, and they can be found on our website.
They cover key operational areas such as Financial Promotions, Product and Distribution Governance, Sales, Third Party Risk Management, Information Management, Information Security, Financial Crime, Whistleblowing, Fire and Health and Safety, and Environment.
If you have any questions regarding these policies, please contact us at firstname.lastname@example.org.
We’re continuing to build on the success of our apprenticeship scheme.
Our colleagues volunteer their time in schools to improve young people’s financial education.
Colleagues swap their beds for sleeping bags to raise money for End Youth Homelessness.
The way consumers use financial services is evolving, leading to some necessary changes for us to meet our customers’ changing needs.
Hundreds of our colleagues take on our Peak District challenge for End Youth Homelessness.
We’re working towards our ambition of creating an inclusive work environment, where all colleagues can contribute to the Group’s success.
We are supporting homeless young people this Christmas as part of our charity partnership with End Youth Homelessness (EYH).
With EYH, we have housed 15 young people since launching in June.
Building on the success of our apprenticeship scheme, we’ve opened 24 new positions across 10 different business areas.
We are proud to have been a double winner at the Third Sector Business Charity Awards 2016.
Our six Savings Pledges reflect how we believe savings institutions should behave.
Over 1,300 solar panels installed at our Bradford and Peterborough offices .
Everyday Thanks was launched in September 2015 as part of our Group’s 150th birthday.