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Raising the roof

Andy Tupman, our Emerging Talent Manager, developed the Group’s new trailblazer apprenticeship scheme. His passion, dedication and hard work for the job have been noticed both inside and outside of our organisation.

Our senior leaders were so impressed with his efforts, they presented Andy with a ‘golden ticket’ to our annual Raising the Roof awards dinner in November. The event is all about celebrating our brightest stars and saying thank you for the huge difference they make to our customers and colleagues.

If that wasn’t recognition enough, Andy has also been shortlisted for the UK’s Most Inspiring Individual of the Year Award 2017 at the National Centre for Diversity Grand Awards. This is great news for Andy and the Group, and we’re very proud that his efforts have been celebrated by his peers and industry experts.

But Andy’s story isn’t unique at YBS Group, every month we celebrate our colleagues’ great work through our Raising the Roof recognition scheme.

It is a huge success with 1,591 colleagues receiving nominations in 2016 from their colleagues or managers. Each month 14 winners receive a certificate and one of the fourteen winners wins a ‘golden ticket’ - an automatic invite to the annual awards dinner.

Customer Experience Consultant, Lloyd Latibeaudiere, knows that well too. In 2016, he was recognised by the Raising the Roof scheme twice over – once for his work in the community, particularly with his local cubs group, for which he was crowned Cub Leader of the Year. Then, we invited him along to our 2016 Raising the Roof awards dinner as part of a team who had worked brilliantly together to improve our customer service.

Our Raising the Roof scheme has been shortlisted in the Employee Event of the Year category at this year’s Institute of Internal Communications Awards.

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