Yorkshire Building Society has been crowned High Street Provider of the Year for both mortgages and savings, after consumers voted in their thousands at the 2021 Moneyfacts Consumer Awards.

The mutual took the top awards in the two categories at the annual event, this year held virtually, which aims to give the UK’s millions of customers a voice and a chance to reflect how they feel about the range of products available to them.

Award winners were chosen based on honest customer feedback from more than 130,000 consumers, which when combined with the technically best products available showcased the best products and providers available to the public.

The Yorkshire was also highly commended in the First Time Mortgage Buyers’ Choice award and commended in the ISA Provider of the Year category.

Chris Irwin, director of mortgages at Yorkshire Building Society, said:

Our purpose has always been to help people build financial resilience and to own their own home – these two awards demonstrate we continue to do that, successfully, more than 150 years after we started.

We’re proud our mortgages and savings products, which represent good, long-term value, and our friendly and high quality service has been recognised by so many customers as the best on the high street.

Michelle Monck, head of digital at Moneyfacts.co.uk, said:

Thank you to the 130,000 consumers that shared their views with us about the best brands for customer service during the past 12 months.

The Moneyfacts Consumer Awards recognise those banks, building societies, insurers and energy providers that are the absolute best in their respective categories.

All information correct at time of publication.