We minimise our environmental footprint through reducing our direct and indirect impacts, and by raising awareness of environmental issues with colleagues and customers.

We comply with all UK legislation and are continually looking for ways to reduce our environmental impact. Here are some of the ways we go above and beyond.

Carbon Footprint

Our environmental footprint includes energy, water and waste from our buildings.

It also includes the overall impacts we have on the communities we serve through areas such as business travel, colleague commuting and biodiversity.

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    We have progressively reduced our environmental impacts by investing in efficient resource use, improving waste management and engaging colleagues in supporting our efforts in becoming more sustainable.

    Independent assurance of our carbon footprint (2012-2019) and data related to our use of electricity, gas, business travel, water use and waste generation has demonstrated our significant progress – since 2012 we have reduced our carbon footprint by 25% and since 2016 we have been certified as CarbonNeutral®.


Energy use

We know that most of our carbon footprint comes from the energy we use across our offices and branches - so we've been making some changes.

To reduce our environmental impact we’ve invested in making our buildings more energy-efficient.

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    This includes refurbishing our main buildings with:

    • LED lighting installation to replace inefficient fluorescent lighting
    • Retrofit of primary air-handling units with upgraded fans and motors
    • Replacement of central chiller plant
    • Reducing air leaks to improve thermal efficiency
    • Installation of voltage optimisation units
    • Replacing electricity generators with more energy efficient models
    • Installation of new high-efficiency gas boilers and calorifiers
    • Fitting ‘smart’ electricity meters which help us to pinpoint areas of inefficiency so we can drive down our energy usage further.

    A number of our branches have also benefited from a refurbishment and upgrade programme, including:

    • Installation of more efficient air conditioning and heating systems
    • LED lighting installation to replace inefficient fluorescent lighting.


The waste generated across our operations comes from a range of sources.

We have increased our waste diverted from landfill from 80% in 2015 to 98% in 2019. We are still in progress of achieving our aspiration of zero waste to landfill.

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    The waste generated across our operations includes confidential, mixed recyclable, general non-recyclable, non-hazardous electrical and electronic equipment, food, oil and grease (from catering), small quantities of hazardous and clinical, and other waste from building refurbishment such as furniture. All of our paper waste is destroyed confidentially and recycled. Other waste is segregated for recycling, re-use, bio-fuel or composting.


Business travel & commuting

With nearly 3,500 colleagues travelling to work every day across 163 locations, it’s vital that we actively promote sustainable travel choices.

We want to reduce transport pressure, vehicle emissions and help colleagues reduce travel costs.

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    Specific measures include:

    • Discounted public transport including the Metro Card in West Yorkshire
    • ‘Liftshare’ car sharing at all office sites
    • Encouraging cycling through the Government’s Cycle to Work scheme
    • Business travel with low emission vehicles for the Group’s car fleet
    • Reducing colleague air and rail travel by encouraging the use of tele- and video-conferencing solutions, and discouraging non-essential travel.

    *Our environmental year for 2019 was Dec 2018 – Nov 2019. In previous years our environmental year was Jan – Dec.

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