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We’re making some important changes to our branch network

Find out how to manage your accounts online from now on

As one of the largest and strongest building societies in the UK, we continually review how our Society is run to make sure we’re acting in the best long-term interests of all our members.

That’s why, after careful consideration, we’re closing some of our Yorkshire Building Society branches.

Details of the branches that are affected are in the table below.

Why we are making these changes?

Over time we have seen fewer of our members using branches and an increasing number using the internet to manage their accounts. We are still fully committed to offering a face-to-face service but also need to recognise the evolving ways in which customers want to transact.

Affected branches

There may be other branches that are more convenient for you, and you can check address details and opening hours for all of our branches and local agencies by using our branch finder

Yorkshire Building Society local agencies

Yorkshire Building Society carefully selects businesses to act as local agencies on our behalf. Agencies are able to offer Yorkshire Building Society savings accounts and simple savings transactions. There are some differences between Yorkshire Building Society branches and Yorkshire Building Society agencies such as daily and weekly withdrawal limits, for more details please click here.

Proposed closing branch Nearest Yorkshire Building Society location
Abergele Rhyl
Alnwick Berwick-upon-Tweed local agency or Newcastle branch
Cleveleys Blackpool
Coulsdon Croydon
Cowbridge Talbot Green local agency or Cardiff branch
Dunoon Greenock
East Grinstead Oxted
Farsley Pudsey
Lewisham Bromley
Llangefni Llandudno
Mirfield Dewsbury or Huddersfield
Monmouth Abergavenny local agency or Bristol branch
Newquay Falmouth, Penzance, or St Ives local agencies or Plymouth branch
Oban Helensburgh local agency or Glasgow branch
Paisley Cardonald local agency or Glasgow branch
Prestatyn Rhyl
Selsdon Croydon
Waterloo, Huddersfield Huddersfield
Windermere Kendal local agency or Lancaster branch
Wyke, Bradford Cleckheaton

 

Managing your accounts

Some Yorkshire Building Society accounts can currently be accessed and managed online. You can see if any accounts you hold with us can be managed online and find out how to register for online services by viewing our managing your YBS accounts page.

Telephone transactions

Once you register for online access to your accounts, you can also use the same password to manage your account over the telephone (subject to the terms of your account). When you call us, you’ll be asked for a number of characters from your online password so that we can verify your identity.

If you need any help

We understand that this may be a significant change for some customers and we’re here to help you find the best way forward following the closure of this branch. We’re writing to our members in March & April regarding these closures but if you have any questions or concerns about this branch closure or other ways to manage your accounts please don’t hesitate to get in touch on 0345 166 9236 or talk to us in branch.

We are here to help.