Security | YBS
Security
We are here to help you look after your money and personal details, keeping them safe and secure
What we will do to protect you
Access to your online account will be locked out after a number failed access attempts. You will need to call us to reset your account.
If you fail biometric log in on the YBS app and then incorrectly input your password three times your account will be locked. You will need to call us to reset your account.
How we protect you online
An overview of the security measures we take to protect you
Latest fraud and scams updates
Further information to help you to protect yourself
What you should do to protect yourself
Download our Protect yourself from Identity Theft and Fraud guide.
If you or someone you know might be the victim of financial abuse, download UK Finance’s It's your money leaflet for information on what to do when it happens and the support you can get.
How we protect you online
An overview of the security measures we take to protect you
Online security - report an issue
You can report an online security issue using our form
Call us
Online security
Report an online security issue using our form
Report a lost/stolen card
Call our helpline 24 hours a day, 7 days a week