Accessibility and supporting your needs
We want our services to work for you and your needs whether you’re in branch, on your computer or using your phone.
How can we help you?
I want to tell you about my support needs
We have lots of ways to support you. Whether you need letters in a different format, more time in appointments, a British Sign Language (BSL) interpreter or something else. You can get in touch by secure message, over the phone or in branch.
I want to set up accessibility features on my device
Our website and app work with common digital accessibility features on your devices. Find out how to make it easier to get what you need from our website and app.
I want to know what accessibility support I can get in branch
Our branch staff can help you with a range of support to get the most out of your visit to YBS. This includes helpful equipment like our customer care kits, interpreters for British Sign Language (BSL), and getting someone to act on your behalf.
Are there other organisations who can help me?
Here are some organisations who offer extra help and support.
Other ways we can help
Money worries
We work with a number of organisations who can offer independent advice to support you.
Financial and economic abuse
We can help you spot the signs and get support.
Power of attorney
We can help you register power of attorney to act on behalf of another person.
Bereavement
We make sure you have the support you need when managing the finances of the deceased and registering a death.
Get in touch
Message us
If you manage your account online, you can log in to your account and send us a secure message.
Call us
Our Customer Service team are here to help you. Find the number you need and call us.
Visit us
Get face to face support in your nearest branch. We can speak to you privately about your needs.