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Call us

You can simply call us by using one of our helpline numbers below. In order for us to deal with your account more efficiently please have your account number to hand.

Existing mortgage customers

General enquiries
0345 1200 200*

Speak to one of our advisors between:

  • 8am - 8pm: Mon to Fri
  • 9am - 1pm: Sat

Or, by using our 24-hour automated line you can:

  • Make a mortgage payment using your debit card
  • Check your mortgage balance
  • Reset your online account password (if you are already registered for access to your account online)

Existing mortgage customers

Moving home or want to change your deal?
0345 1200 822 *

  • 8am - 8pm: Mon to Fri
  • 9am - 1pm: Sat

New mortgage customers

Apply for a new mortgage
0345 166 9510*
First Time Buyer mortgages
0345 166 9241*
Remortgages
0345 166 9242*
  • 8am - 8pm: Mon to Fri
  • 9am - 1pm: Sat
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Savings

0345 1200 300*

  • 8am - 8pm: Mon to Fri
  • 9am - 1pm: Sat

Our automated line is available 24 hours a day and allows you to:

  • check your balance and recent transactions**
  • reset your password

** Please note: online account holders cannot check their balance or recent transactions by calling this number. To do this please log into your online account.

Online support

  • 8am - 8pm: Mon to Fri
  • 9am - 1pm: Sat

For any password re-sets our automated lines are open 24 hours a day.

0345 1200 805*

 

Lost or stolen LINK cards

  • 24 hours a day, 7 days a week
0345 9 10 11 12*

 

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Buildings & Contents Insurance

New quotes
with Royal and Sun Alliance
0330 102 2829*
Non mortgage customers
with Royal and Sun Alliance
0330 102 2829*
  • 8am - 8pm: Mon - Fri
  • 9am - 1pm: Sat
Existing insurance queries held with your mortgage account
0345 1200 100*
  • 8am - 8pm: Mon - Fri

Home Emergency

  • 24 hours a day, 7 days a week
0345 072 7149

 

Share Plan account

  • 8.30am - 5.30pm: Mon to Fri
  • 9am - 1pm: Sat
0345 1200 300*

 

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Arrears

  • 8am - 7pm: Mon to Fri
  • 9am - 1pm: Sat
0800 138 2402

 

Overseas customers

  • 8am - 8pm: Mon to Fri
  • 9am - 1pm: Sat
(+44) 1274 353228

 

Offshore account enquiries

  • 9am - 5pm: Mon to Fri
(+44) 1481 710 150

Important information

  • Calls from landline phones are free however mobile providers may charge.

All communications with us may be monitored/recorded to improve the quality of our service and for your protection and security.

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Why choose the Yorkshire?

We believe in trust

It's what our society was built on, and what we continue to build on today. That's why 3.5 million members trust us with their money, and why we go out of our way to offer good, honest products that give good, honest returns.

We believe in financial security and we are here for the long term. Right in the heart of the communities we serve. Solid. Dependable. Trustworthy. And that's what makes the Yorkshire, the Yorkshire.