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Information forlawyers

Information for solicitors and licensed conveyancers/independent qualified conveyancers (Scotland). Documents for instructed legal advisers, and those legal advisers dealing with the administration of estates.

Printable forms

All the documents below are in pdf format. To view the forms you will need to download & install Adobe Reader.

Mortgage Instructions

Mortgage Loan Terms and Conditions

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Release of Funds

The Society releases its advance funds by means of CHAPS on the working day prior to the proposed completion day. This has the following benefits:

  • Cleared funds are available on the day of completion without the delay which may be experienced if funds are released on the day of completion
  • Funds will be paid direct to your bank account avoiding the need for you to present a cheque for payment
  • Any delay in the expected completion date can be notified up to two days before avoiding the need to return cheques to the Society which may have been issued several days in advance of the completion date

Please note that the CHAPS fee forms part of the Mortgage Application Processing Fee payable at application by the borrower and is not deducted from the mortgage advance.

To enable us to release funds to you it will be necessary for you to provide us with your client account bank details. Please inform us as soon as possible of any subsequent amendments to your banking arrangements.

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Request redemption statement or title deeds

You can request a redemption statement and/or title deeds using our secure online form:


Redemption Statements will normally be sent by the end of the next working day.

Be aware that mortgage payments will only be included in the redemption figure once the funds have fully cleared. This takes 5 working days from the date the payment is made to the mortgage account.


Redeeming by cheque

If you decide to redeem by cheque please ensure that you use the redemption figure stated under 'Redemption payment by cheque'. In addition please include sufficient daily interest to allow for postage where payment is made by cheque.

Title Deeds

Title Deeds will be sent out by Recorded Delivery on the working day following receipt of the request. We do not hold title deeds for any properties in England and Wales where the mortgage completed after January 2004.

Please note:

You must be a member of our panel of conveyancers in order to request a redemption statement or title deeds using our secure online form. Find out how you can join our panel.

If you experience any problems whilst completing the form, or you have any further questions regarding this process, call 0841 200200.

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Join our panel

To join our panel of conveyancers you will need to complete an application form. Should you simply wish to add an additional office please complete and return the additional office application form checklist.


All completed applications should be sent to:

Conveyancing Panel Administration Customer Service Department Norwich & Peterborough Building Society YBS Group Lynch Wood Peterborough PE2 6WZ

We will write to you to let you know whether your application has been successful.

Please note

  • All solicitor applicants located in England and Wales who apply to join the panel will require Conveyancing Quality Scheme (CQS) accreditation.
  • Admission to the Panel will be on the basis that you will undertake to notify the Society in the event of any change in the accuracy of the required information.
  • Participation in the Society's Panel of Conveyancers is at the absolute discretion of the Society. The Society may accept or reject any application without giving any reason.
  • Membership of the Society's Conveyancing Panel can be terminated at any time without notice by the Society in the event of a Disciplinary Tribunal decision or where a firm has not acted for the Society in the grant of a mortgage for a period in excess of one year.

If you have any further queries regarding our panel admission process please call 01733 372015.

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