We're making some important changes to our branches from April 2016. Find out more
All the documents below are in pdf format. To view the forms you will need to download & install Adobe Reader.
The Society releases its advance funds by means of CHAPS on the working day prior to the proposed completion day. This has the following benefits:
Please note that the CHAPS fee forms part of the Mortgage Application Processing Fee payable at application by the borrower and is not deducted from the mortgage advance.
To enable us to release funds to you it will be necessary for you to provide us with your client account bank details. Please inform us as soon as possible of any subsequent amendments to your banking arrangements.
You can request a redemption statement and/or title deeds using our secure online form:
Redemption statements will be sent to you by fax. This will normally be on the same day if we receive the request before 1pm and on the following working day if received after this time.
There is no charge for the first requested redemption statement per mortgage account, however a £11 fee will be applied to the account for any subsequent requests.
Please note that mortgage payments will only be included in the redemption figure once the funds have fully cleared. This takes 5 working days from the date the payment is made to the mortgage account. You should confirm with your client whether a payment has been made in this period as any subsequent redemption statement request which is necessary due to the non-appearance of an uncleared payment will incur a £11 fee.
If you decide to redeem by cheque please ensure that you use the redemption figure stated under 'Redemption payment by cheque'. In addition please include sufficient daily interest to allow for postage where payment is made by cheque.
Title Deeds will be sent out by Recorded Delivery on the working day following receipt of the request. We do not hold title deeds for any properties in England and Wales where the mortgage completed after January 2004.
You must be a member of our panel of conveyancers in order to request a redemption statement or title deeds using our secure online form. Find out how you can join our panel.
If you experience any problems whilst completing the form, or you have any further questions regarding this process, call 0841 200200.
To join our panel of conveyancers you will need to complete an application form. Should you simply wish to add an additional office please complete and return the additional office application form checklist.
We will write to you to let you know whether your application has been successful.
If you have any further queries regarding our panel admission process please call 01733 372015.
Enter a town, city or postcode to find your nearest branch.