help and support
What can we help you with?
We are mailing our Annual Savings statements from 23 April through to 29 April. All statements should be received by 8 May. If you have access to review your account through our app or website then you will not be sent a paper statement as you can view your accounts at any time.
Other ways we can help
Chat with us
Ask our Chatbot general questions about savings accounts and mortgages:
24 hours a day, 7 days a week
You can also chat to a human:
Monday to Friday 9am to 5pm
Saturday 9am to 1pm
24 hours a day, 7 days a week
You can also chat to a human:
Monday to Friday 9am to 5pm
Saturday 9am to 1pm
Getting in touch and complaints
If you have any comments or suggestions, please get in touch.
Need more help?
Lines are open:
Monday to Friday 9am to 5pm
Saturday 9am to 1pm
Lost or stolen card
Lines are open 24 hours a day, 7 days a week
You can, also, report a lost or stolen card in branch or online.