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We are carrying out some maintenance on our computer systems between Saturday 27th and Monday 29th August.

Find out how our services are affected

Bank of England Base Rate Decrease Announcement: Find out how this affects your mortgage and savings

My Online Account

Why it’s good to register for an online account...

Online account registration

It only takes a minute to register and once you have access, you can manage your accounts online and take advantage of some of our online services (this depends on the type of account you hold):

  • View your statements and search transactions
  • Deposit money to your account with a debit card
  • Set up transfers out of your savings accounts
  • Update your personal details
  • Send us a secure message
  • Choose to receive your future AGM (Annual General Meeting) information online

Important information

The terms and conditions of your savings accounts will remain unchanged with one exception. By registering for online services you are agreeing to no longer receive a printed statement for any of your savings accounts. You can request a printed statement in future, should you need one, by calling us.

If you have a mortgage with us you will be able to view year end mortgage statements and if you have an offset mortgage you can view offset mortgage and savings balances and also transfer money to and from any offset savings accounts.

Additional security

To protect you and your money, some transactions you carry out online will use our transaction confirmation service. When paying into your account with a debit card, we have adopted Verified by Visa and MasterCard Securecode for additional protection depositing funds. For more details on our security procedures please read our Security page.

Did you know?

Once you register for online access to your accounts, you can also use the same password for any telephone transactions (subject to the terms of your account).

When you call us, you'll be asked for three characters from your online account password - just so we can verify your identity.
 

Register now

It's easy to register – you'll just need to enter some of your account details and follow the steps:

  1. Enter your personal details and current address.
  2. In order to verify you, we'll ask some security questions.
  3. Tell us how best to contact you.
  4. Create a new password for logging in.
  5. You'll then receive a unique customer number in the post which you can use to login.

 

Help with online registration

If you'd like some help with the registration process, read our handy guide.

This will also tell you how to login if you have forgotten any of your online account details.

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