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Help & Support

Payments from your account

Choose an option from below

Faster payments & standing orders

What is it?

They will reach the destination account by the end of the next working day.†

What are the timescales?

The cut-off time for processing these payments is 5pm Monday to Friday (excluding Bank holidays), or 1pm on a Saturday at our branches and midnight for payments processed on the internet on any day. Under normal circumstances a Faster Payment should arrive at the destination account the following working day after the transfer was made. However, this is not guaranteed and on occasions the transfer may take longer.

Any charges?

There is no charge for making a faster payment or standing order. However if a standing order payment is returned to us there is a charge of £10 (for unpaid direct debits or returned standing orders you will never be charged more than three time in a calendar month for each account).

Did you know?

You can check the sort code of the bank you wish to send a faster payment to. Visit the Faster Payments Sort Code Checker page to find out how.

How much can I pay from my account by Faster Payments?

Where the destination account has been set up for more than 30 days, transacting from...

  • Agency: Up to £10,000
  • Branch: Up to £25,000
  • Post: Up to £25,000
  • Telephone: Up to £25,000
  • Online: No limit

Payments can only be made by telephone if your account terms permit.

 

Is the destination account less than 30 days old?

Where the destination account has been set up for less than 30 days, other limits apply. Transacting from...

  • Agency: Up to £1,000
  • Telephone: Up to £10,000
  • Branch: Up to £10,000
  • Post: Up to £10,000
  • Online: No limit

Payments can only be made by telephone if your account terms permit.

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Direct Debits

What is it?

Arrangements for payments from a Cash Transactor card account to a third party – e.g. to pay utility bills, insurance premiums or Sky subscriptions.

What are the timescales?

A direct debit instruction needs to be set up in advance of payment but the regular payments usually arrive in the recipients account the same day it leaves your account.

Any withdrawal limits?

There are no restrictions on withdrawals via direct debit, subject to funds being available.

Any charges?

There is no charge for making a direct debit payment but if a payment is returned there is a charge of £10*

 

How much can I pay from my account by Direct Debit?

Where the destination account has been set up for more than 30 days, transacting from ...

  • Agency: Up to £10,000
  • Branch: Up to £25,000
  • Post: Up to £25,000
  • Telephone: n/a
  • Online: No limit


Is the destination account less than 30 days old? 

Where the destination account has been set up for less than 30 days, other  limits apply. Transacting from ...

  • Agency: Up to £1,000
  • Branch: Up to £10,000
  • Post: Up to £10,000
  • Telephone: n/a
  • Online: No limit
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CHAPS

What is it?

‘Same day value’ electronic payments which, when received into accounts, are treated as cleared funds. CHAPS transactions can only be actioned via the branch or agency with name ID required.

What are the timescales?

The payment usually arrives in the recipients account the same day, provided the request is made before 3pm, Monday to Friday (excluding bank holidays). Payments made after this will received the next working day.

Any charges?

There is a charge of £23.50 for a CHAPS transaction.

How much can I pay from my account by CHAPS?

  • Agency: No limit
  • Branch: No limit
  • Post: No limit
  • Telephone: n/a
  • Online: n/a

For all CHAPS payments we need to see Proof of ID which has a photo. See Verifying your identity for more details.

 

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Cash & cheque withdrawals

What is it?

You can make a cash withdrawals from any ATM machine or over the counter in a branch or agency, providing funds are available. You can also raise a cheque for payment in a branch, agency or over the phone. Proof of identity may be required to make withdrawals

What are the timescales?

For cash withdrawals you can withdraw up to £1,000 on any one day or £5,000 by giving a few days notice. You can only withdraw a maximum of £5,000 in any seven day period. You can withdraw £250 cash daily from any ATM machine if you have a LINK card. The timescales for raising a cheque payment may depend on the terms of your account and whether or not we need any notice for a payment - please refer to your account terms & conditions.

Any charges?

There is no charge for a payment by cheque or making a cash withdrawal.

Where to get cash

  • Cash can be withdrawn at any YBS Branch or Agency.
  • Up to £250 in cash through ATMs

How much can I pay from my account by cheque or cash withdrawal?

  • Agency: Up to £150,000
  • Branch: Up to £1,000 on any one day or £5,000 with a few days notice
  • Post: No limit
  • Telephone: n/a
  • Online: n/a

 

 

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† The limits to how much you can send via Faster Payments are determined by how your withdrawal instructions are received. The terms and conditions of the account you hold will dictate how you can give us instructions to withdraw money from your account (e.g. internet, telephone, postal etc.)

* Payments can only be made by phone if your account terms permit.

** Proof of identification (ID) is required – please see our guide on Verifying your Identity for more information.

Get in touch

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  • 8am - 8pm: Mon to Fri
  • 9am - 1pm: Sat
0345 1200 100*