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People

We develop our culture of supporting and engaging all colleagues, prioritising their wellbeing and promoting diversity, and we provide opportunities for every colleague to reach their potential, celebrating their successes along the way.

 

Culture & Engagement

Our people are the point of difference at YBS Group – they are the architects of our customer experience, from developing great products to providing exceptional customer service.

We understand that one size doesn’t fit all when it comes to a great experience at work.

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    To help us to get this right we encourage our colleagues to share what it means for them, for instance by attending Let’s Talk With… sessions with our senior leadership team.

    We have also run an independent survey for many years to give us an insight into how our colleagues are feeling, what they are happy with and what they feel needs to be improved. For the first time in 2016 we took part in the Best Workplaces study, a global initiative run by the Great Place to Work© Institute focused on how colleagues feel about their employer across a range of areas from communication to wellbeing.

    The study is made up of an anonymous colleague survey and an independent review of our people policies and programmes – both elements produce an overall score which compares us against a range of other organisations who take part. Our engagement score in 2016 was 77%.

 

Learning & Development

As a financial services organisation it’s essential that we give our colleagues the skills and knowledge they need to ‘do the right thing’ for our customers.

This begins as soon as a colleague joins YBS Group with bespoke role-based inductions and our ‘Warm Welcome’ on-boarding programme.

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    To keep up-to-date, our mandatory learning programme is delivered to all colleagues through annual online training courses and knowledge tests, covering the essential information and skills that all colleagues need.

    We recognise that it’s important for our colleagues to be well-rounded individuals with diverse skills, both for their role but also for their own personal development. We encourage continuous learning by offering a mix of formal courses and workshops, virtual resources through our internal ‘learning library’ and on the job learning. Our volunteering programmes also provide a wide range of options for colleagues to improve their skills and are promoted internally as another way of learning.

     

 

Recognition & Reward

Reflecting our values as a mutual, we want to share the Group’s success with all of our colleagues who help create it, and so every colleague has the opportunity to earn a bonus award.

The bonus scheme reflects how well our customers think we perform as a whole and how each colleague contributes to our success individually.

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    However, recognition is about much more than pay, so together with our colleagues we have developed a recognition framework that enables both colleagues and managers to say thank you and share great examples of a job well done.

    In 2015 we launched ‘Raising the Roof’, a group-wide awards programme to celebrate colleagues who are true ambassadors of our values. It is a huge success, each month 14 winners receive a certificate and one of the fourteen winners wins a ‘golden ticket’ – an automatic invite to the annual awards dinner.

    “The awards dinner was brilliant. Hearing everyone's stories was great, it made me feel really proud to work for YBS Group.” Lloyd Latibeaudiere, Customer Experience Consultant

 

Wellbeing & Diversity

We also take care to support our colleagues, and their families, when life presents some challenges or difficult moments.

We value diversity and support our colleagues' physical and mental wellbeing.

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    We do this by providing services such as our Employee Assistance Programme. Mental health difficulties affect 1 in 4 people in the UK, and 1 in 6 workers. This not only affects the individuals personally but can also impact family, friends and the workplace. In response to this in 2016 we introduced mental health awareness sessions to help our people managers better support their team members and look after themselves.

    Physical health is important too, that’s why all colleagues have access to a healthcare cash plan to assist with the day-to-day costs of medical care. Colleagues can claim money back to cover costs, such as dental check-ups and prescriptions. And for greater peace of mind they can add their family to the plan too.

    We are committed to providing an inclusive working environment and to continue building a balanced workforce that genuinely represents the communities we operate in. We’ve held focus groups to collect colleagues’ views on how we could create a more inclusive and diverse workplace. We are now working with Creating Inclusive Cultures, who will support us as we learn from best practice and by collaborating with like-minded businesses. We will also work towards the ‘Investors in Diversity’ standard, with support from the National Centre for Diversity.