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Important notice for customers: On Saturday 25th November, one of our banking services providers is carrying out maintenance on its computer systems. As a result, if you send Faster Payments from your account on Friday 24th November, there may be a delay before these are credited to the receiving account. We apologise for any inconvenience caused.

Bank rate change: On 2 November 2017, the Bank of England announced that the Bank Base Rate would increase with immediate effective from 0.25% to 0.50%. Find out more

Our management team

A wealth of experience and expertise

We're all in this Society together, so we'd like you to meet the senior managers who are proud to be part of our team.

Introducing our team of Executive Directors

Mike Regnier, MEng, MBA

Chief Executive

  • Joined the Board in 2014.
  • Appointed Chief Executive on 1 January 2017.

Mike joined the Society in 2014 as Chief Commercial Officer and Executive Director and became Chief Customer Officer in December 2015, responsible for the Group’s Branch Network, Product Development, Marketing, Customer Experience and Customer Relations functions. He is also a director of Accord Mortgages Ltd, the Society’s intermediary lending subsidiary. Prior to joining the Society, Mike was with Lloyds Banking Group where he held a number of senior positions, including Personal Current Accounts and Credit Cards Director. Most recently, he was the Products and Marketing Director for TSB where he was responsible for the re-launch of the TSB brand on the UK high street in 2013. He has also held management positions at ASDA and the Boston Consulting Group.

Stephen White

Stephen White, BComm

Chief Operating Officer & Executive Director

  • Joined the Board in 2016.

Stephen is responsible for the Group’s Operations functions, including Lending, Customer Services, Arrears and Collections, Property and Procurement, the Group’s IT, Information Security and Change Management. Stephen has 20 years’ experience in financial services, most recently as Group Chief Operating Officer at Allied Irish Bank. His previous roles also include Executive General Manager at National Australia Bank and management roles at Ernst & Young, Royal Bank of Scotland and Abbey National, where he started his career as a branch manager.

Introducing our team of Chief Officers

Charles Canning

Chief Customer Officer

Charles Canning joined the Society in 1987. He was promoted to the leadership team in October 2005 when he was appointed Head of Branch Network. In November 2007 he was appointed Managing Director of Accord Mortgages Ltd, the Society’s wholly owned intermediary lending subsidiary, until his appointment in January 2014 as Head of Distribution responsible for the branch network , telephony sales and the agency network and, from December 2015, he took on additional responsibility for Accord Mortgages.

In November 2016 Charles was promoted to the senior executive team as Chief Customer Officer (Interim), succeeding Mike Regnier on his appointment as Chief Executive. He now has overall responsibility for distribution, product development and marketing functions.

Jane Hanson, BA, MBA, MCIPD

Chief People Officer

Jane Hanson joined the Society in March 2013 to lead the Human Resources (HR) and Internal Communications functions. She also has responsibility for the Corporate Affairs function. Jane has extensive experience within HR and financial services, having worked with Alliance & Leicester, HSBC and First Direct - who regularly featured in the Sunday Times 'Top 100 Employers' list under her tenure as Head of HR.

Richard Wells, FCIB

Chief Risk Officer

Richard Wells joined the Society in 2010 originally as General Manager, Risk. He is responsible for ensuring that appropriate procedures and capability exists within the Group for the management of all of the risks that it has planned to take or that it encounters. Richard has extensive experience of risk management within the financial services industry including senior risk management roles at a number of the UK's major banks and building societies. He is also responsible for the legal and secretariat function.
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