Our management team

Background and career

Susan was most recently Head of Customer Transformation at Barclays where she was responsible for leading and supporting all colleagues in frontline teams to deliver a differentiated customer experience.

Prior to that Susan was responsible for all of Santander's UK Retail and Business banking businesses, supporting 15 million customers and with a nationwide network of branches and customer contact centres, following her role as Chief Transformation Officer. Susan is a former Board member of UK Finance.

Skills and experience

Susan has more than 25 years of experience in financial services having held senior executive positions at a number of large retail banks in the UK. Susan has been a proud champion of diversity and inclusivity throughout her career. She is also a member of the Building Societies Association Council.

Other roles

Member of the Board of Trustees for the Alzheimer’s Society.

Background and career

Alasdair began his career on the management training programme at Mars Inc. where he spent a number of years working in sales, before moving into finance. Since then, he’s gained significant experience in the financial services sector, including as Finance Director of Retail Products for Lloyds Banking Group and Group Chief Finance Officer for BGL Group.

Skills and experience

Over 20 years of experience in Finance working in a variety of Board level roles, both non-executive and executive. These include CFO and Interim CEO of YBS, Audit Committee Chair for both Sainsbury’s Bank and Coventry Building Society and a number of roles at Lloyds Banking Group.

Background and career

David began his career at Citigroup and has subsequently worked at various Financial Services institutions across the UK and internationally. Prior to joining YBS David was the Head of Products at Coventry Building Society. He is responsible for the innovation, development and on-going management of the Society’s mortgages and savings products, YBS’s marketing and its digital channels, mortgage distribution and the Society’s branch network. David is also responsible for our Commercial Lending and is Chair of Accord Mortgages Limited.

Skills and experience

David has over 15 years of experience in retail banking and has a strong track record of driving commercial performance in financial services organisations, including the mutual sector.

Background and Career

Orlagh is an experienced human resources professional who has held senior roles across a range of industries including fast-moving consumer goods and retail, as well as having significant experience in financial services. Orlagh is responsible for the People Division including reward, recognition, training and development, diversity and inclusion, internal communications and social purpose and sustainability.

Skills and Experience

Orlagh was previously Head of Human Resources for AXA Sunlife, Group Human Resources Director for FTSE-100 insurer Royal Sun Alliance as well as Group Human Resources Director for AIB in Dublin.

Background and career

Fraser was most recently Chief Digital and Innovation Officer at Virgin Money prior to this he held a range of roles including Group Chief Operating Officer, Chief Information Officer and Innovation and Change Director. Before joining Virgin Money his most recent roles included Chief Operating Officer at Kleinwort Benson and CIO of Citizens Bank in the USA.

Skills and experience

Fraser has a wide range of experience across businesses, functions and geographies – including business transformation, IT and change management.