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Mike joined the Society in 2014 as Chief Commercial Officer and Executive Director and became Chief Customer Officer in December 2015, responsible for the Group’s Branch Network, Product Development, Marketing, Customer Experience and Customer Relations functions. He is also a director of Accord Mortgages Ltd, the Society’s intermediary lending subsidiary. Prior to joining the Society, Mike was with Lloyds Banking Group where he held a number of senior positions, including Personal Current Accounts and Credit Cards Director. Most recently, he was the Products and Marketing Director for TSB where he was responsible for the re-launch of the TSB brand on the UK high street in 2013. He has also held management positions at ASDA and the Boston Consulting Group.
Robin joined the Society as Head of Finance before being promoted to the executive management team in 2006 with responsibility for Risk and Strategy. In 2010 he was appointed Finance Director. In January 2014 he took on additional responsibility for the Property and Shared Services function, and in late 2015 the Customer Service and Collections and Arrears functions until they were transferred to the new role of Chief Operating Officer in May 2016. Robin has responsibility for the Corporate Strategy and Planning, Finance and Capital Management functions and in December 2016 took responsibility for the Treasury and Asset and Liability Management functions on the departure of Andy Caton. Before joining the Society, Robin gained a wide range of experience across a number of financial services organisations, including roles in finance, planning and strategy, management consultancy, corporate finance, risk management and prudential regulation.
Stephen is responsible for the Group’s Operations functions, including Lending, Customer Services, Arrears and Collections, Property and Procurement, the Group’s IT, Information Security and Change Management. Stephen has 20 years’ experience in financial services, most recently as Group Chief Operating Officer at Allied Irish Bank. His previous roles also include Executive General Manager at National Australia Bank and management roles at Ernst & Young, Royal Bank of Scotland and Abbey National, where he started his career as a branch manager.
Charles Canning joined the Society in 1987. He was promoted to the leadership team in October 2005 when he was appointed Head of Branch Network. In November 2007 he was appointed Managing Director of Accord Mortgages Ltd, the Society’s wholly owned intermediary lending subsidiary, until his appointment in January 2014 as Head of Distribution responsible for the branch network , telephony sales and the agency network and, from December 2015, he took on additional responsibility for Accord Mortgages.
In November 2016 Charles was promoted to the senior executive team as Chief Customer Officer (Interim), succeeding Mike Regnier on his appointment as Chief Executive. He now has overall responsibility for distribution, product development and marketing functions.
Jane Hanson joined the Society in March 2013 to lead the Human Resources (HR) and Internal Communications functions. She also has responsibility for the Corporate Affairs function. Jane has extensive experience within HR and financial services, having worked with Alliance & Leicester, HSBC and First Direct - who regularly featured in the Sunday Times 'Top 100 Employers' list under her tenure as Head of HR.
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