Executive committee
A wealth of experience and expertise
We're all in this Society together, so we'd like you to meet the Executive Committee who are proud to be part of our team.
Executive Directors
Chief Officers
Introducing our team of Executive Directors
Susan Allen BA Hons (Econ), ACIB, ACT, OBE
Background and career
Susan has held senior executive roles at some of the UK’s largest retail banks, including Barclays, Santander UK and Royal Bank of Scotland. She has led major transformation programmes and driven customer-focused change throughout her career.
Before joining YBS, Susan was Head of Customer Transformation at Barclays, leading and supporting frontline teams to deliver outstanding service. At Santander UK, she was Chief Transformation Officer before becoming Chief Executive Officer for Retail and Business Banking, supporting 15 million customers with a nationwide network of branches and contact centres. Susan is Deputy Chair of the Building Societies Association.
Skills and experience
Other roles
Director of TheCityUK and Trustee for the Alzheimer’s Society.
Tom Ranger BAHons
Background and career
Tom joined YBS from Santander UK plc, where he spent 16 years. For the last seven years, he was UK Group Treasurer. He was also a Non-Executive Board Director of Santander Financial Services plc and Senior Officer of Santander International’s Jersey Branch.
Tom began his career at Northern Rock in 1999. He moved to Alliance & Leicester in 2007, just before its acquisition by Banco Santander SA plc in 2008.
Skills and experience
Other roles
Introducing our team of Chief Officers
Richard Bowles MSc, BSc
Background and career
Skills and experience
Other roles
Fiona Cannon Bsc (English Literature), OBE
Background and career
Skills and experience
Other roles
James Heslip BA Hons, MSc
Background and career
Since joining YBS James has held senior roles including Group Lead for Compliance Advisory, Senior Manager in our Mortgage Advice Team and, most recently, Director of Compliance, Money Laundering Reporting Officer and Data Protection Officer. In that role, he was responsible for second line oversight of compliance and conduct risk, as well as managing key regulatory relationships.
Earlier in his career, James worked across all three lines of defence at multiple financial services institutions, including Lloyds Banking Group and Aviva.
Skills and experience
Other roles
Fraser Ingram MBA FCB
Background and career
Skills and experience
Other roles
Holly Rankin FCIPD
Background and career
Holly has extensive experience in human resources, including senior leadership roles in major UK banks. Before joining YBS, she was Managing Director HR at Barclays Bank.
She previously served as HR Director for Community Banks and Wealth at Lloyds Banking Group and Head of HR for the Retail Network at Santander UK.
Skills and experience
Other roles
Simon Watson
Background and career
Simon brings 14 years of senior leadership experience from NatWest Group. During his time there, he held key roles across personal and private banking, customer propositions, transformation, corporate affairs and brand.
He also led major business transformations and oversaw the acquisition and scaling of the RoosterMoney youth banking business.