Introducing our team of Executive Directors

Picture of Susan Allen


Susan Allen BA Hons (Econ), ACIB, ACT, OBE

Chief Executive Officer
Joined the Society and our Board in 2023.

Background and career

Susan was most recently Head of Customer Transformation at Barclays where she was responsible for leading and supporting all colleagues in frontline teams to deliver a differentiated customer experience.

Prior to that Susan was responsible for all of Santander's UK Retail and Business banking businesses, supporting 15 million customers and with a nationwide network of branches and customer contact centres, following her role as Chief Transformation Officer. Susan is a former Board member of UK Finance.

Skills and experience

Susan has more than 25 years of experience in financial services having held senior executive positions at a number of large retail banks in the UK. Susan has been a proud champion of diversity and inclusivity throughout her career. She is also a member of the Building Societies Association Council.

Other roles

Member of the Board of Trustees for the Alzheimer’s Society.

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David Morris BA, MA

Chief Commercial Officer
Joined the Society in 2018 and our Board in 2022.

Background and career

David began his career at Citigroup and has subsequently worked at various Financial Services institutions across the UK and internationally. Prior to joining YBS David was the Head of Products at Coventry Building Society. He is responsible for the innovation, development and on-going management of the Society’s mortgages and savings products, YBS’s marketing and its digital channels, mortgage distribution and the Society’s branch network. David is also responsible for our Commercial Lending and is Chair of Accord Mortgages Limited.

Skills and experience

David has over 15 years of experience in retail banking and has a strong track record of driving commercial performance in financial services organisations, including the mutual sector.

Introducing our team of Chief Officers

Image of James Heslip


James Heslip

Chief Internal Audit Officer
Joined the Society in 2016.

Background and career

James has been with YBS since 2016 in roles including the Group Lead for Compliance Advisory, Senior Manager in our Mortgage Advice Team and most recently as the Director of Compliance, MLRO and DPO responsible for second line oversight of Compliance and Conduct risk and management of the key regulatory relationships. Prior to this he has had roles in each of the three lines of defence at Financial Services institutions including Lloyds Banking Group and Aviva.  

Skills and experience

James has a broad range of audit, risk and financial experience across each of the three lines of defence within the financial services industry.  He is responsible for our ‘third line of defence’ in the Society’s risk management model, including evaluating how we manage our capital, liquidity, credit, operational and regulatory risks.

Picture of Fraser Ingram


Fraser Ingram MBA, FCB

Chief Operating Officer
Joined the Society in 2023.

Background and career

Fraser was most recently Chief Digital and Innovation Officer at Virgin Money prior to this he held a range of roles including Group Chief Operating Officer, Chief Information Officer and Innovation and Change Director. Before joining Virgin Money his most recent roles included Chief Operating Officer at Kleinwort Benson and CIO of Citizens Bank in the USA.

Skills and experience

Fraser has a wide range of experience across businesses, functions and geographies – including business transformation, IT and change management.

Picture of Alasdair Lenman


Alasdair Lenman MA, ACMA

Chief Finance Officer
Joined the Society and our Board in 2017.

Background and career

Alasdair began his career on the management training programme at Mars Inc. where he spent a number of years working in sales, before moving into finance. Since then, he’s gained significant experience in the financial services sector, including as Finance Director of Retail Products for Lloyds Banking Group and Group Chief Finance Officer for BGL Group.

Skills and experience

Over 20 years of experience in Finance working in a variety of Board level roles, both non-executive and executive. These include CFO and Interim CEO of YBS, Audit Committee Chair for both Sainsbury’s Bank and Coventry Building Society and a number of roles at Lloyds Banking Group.

Who's on our Board

Meet the executive and non-executive directors who sit on our board and look after the financial interests of the Society and its members.

Corporate Governance

Read how corporate governance helps shape the way the Board protects the interests of the Society and its members.

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