Citizens Advice

We've joined forces with Citizens Advice

We've joined forces with Citizens Advice











We can all face problems that seem complicated or intimidating and we realise these past few years have been challenging for everyone. So what can you do, and where can you go to discuss your problems? Our innovative partnership with Citizens Advice might give you the answer.


Citizens Advice
We’ve partnered with Citizens Advice to host their expert advisers in 18 of our branches. They provide free, confidential advice to help people overcome their problems.

Who are Citizens Advice

Citizens Advice are a network of independent charities offering confidential advice for free. They help millions of people every year. Last year alone they helped over 2.4 million people face to face, over the phone, by email and webchat, and had 40 million visits to their website. They are independent and totally impartial and give advice to people with many kinds of problems – from money to legal and consumer – to help them find a way forward.


What help Citizens Advice offer

To help you understand what Citizens advice do, watch their video which features some of the people they have helped and some of the problems that they have overcome.

How Citizens Advice help people video


Squircles

Why Yorkshire Building Society want to help

In May 2021 we funded Citizens Advice advisers, initially in six of our branches in the Yorkshire area. This programme formed part of £1million in additional investment that the Society has used to help target those in its communities who need support most. By the end of 2021, nearly 500 people in Yorkshire had used the service and from March 2022 we’re expanding the service to a further 12 branches.

If you ever feel lost and need some advice and support with a problem you’re experiencing, you can talk to Citizens Advice in one of our branches shown below. You don’t need to be an existing customer either. We are offering appointments to everyone in the community, not just Yorkshire Building Society customers.



How to book a Citizens Advice appointment

If you'd like to book a free Citizens Advice appointment, pop-in to one of the branches below or give them a call.


Ashton Under Lyne
 01618 852491

9:00am - 16:30pm Mon-Tue 9:30am - 16:30pm Wed 9:00am - 16:30pm Thu-Fri 9:00am - 12:00pm Sat Closed Sun

Barnsley
 01226 228560

9:00am - 16:30pm Mon-Tue 9:30am - 16:30pm Wed 9:00am - 16:30pm Thu-Fri 9:00am - 12:00pm Sat Closed Sun

Bolton
 01204 828938

9:00am - 16:30pm Mon-Tue 9:30am - 16:30pm Wed 9:00am - 16:30pm Thu-Fri Closed Sat-Sun

Brighouse
 01484 829892

9:00am - 16:30pm Mon-Tue 9:30am - 16:30pm Wed 9:00am - 16:30pm Thu-Fri Closed Sat-Sun

Castleford
 01977 711368

9:00am - 16:30pm Mon-Tue 9:30am - 16:30pm Wed 9:00am - 16:30pm Thu-Fri Closed Sat-Sun

Dewsbury
 01924 589685

9:00am - 16:30pm Mon-Tue 9:30am - 16:30pm Wed 9:00am - 16:30pm Thu-Fri 9:00am - 13:00pm Sat Closed Sun

Doncaster
 01302 511860

9:00am - 16:30pm Mon-Tue 9:30am - 16:30pm Wed 9:00am - 16:30pm Thu-Fri 9:00am - 12:00pm Sat Closed Sun

Halifax
 01422 229168

9:00am - 16:30pm Mon-Tue 9:30am - 16:30pm Wed 9:00am - 16:30pm Thu-Fri Closed Sat-Sun

Huddersfield
 01484 829895

9:00am - 16:30pm Mon-Tue 9:30am - 16:30pm Wed 9:00am - 16:30pm Thu-Fri 9:00am - 13:00pm Sat Closed Sun

Leeds
 01132 234994

9:00am - 16:30pm Mon-Tue 9:30am - 16:30pm Wed 9:00am - 16:30pm Thu-Fri Closed Sat-Sun

Liverpool
 01515 150437

9:00am - 16:30pm Mon-Tue 9:30am - 16:30pm Wed 9:00am - 16:30pm Thu-Fri Closed Sat-Sun

Manchester
 01616 360611

9:00am - 14:30pm Mon-Tue 9:30am - 14:30pm Wed 9:00am - 14:30pm Thu-Fri Closed Sat-Sun

Preston
 01772 507531

9:00am - 14:30pm Mon-Tue 9:30am - 14:30pm Wed 9:00am - 14:30pm Thu-Fri Closed Sat-Sun

Rothwell
 01132 234996

9:00am - 16:30pm Mon-Tue 9:30am - 16:30pm Wed 9:00am - 16:30pm Thu-Fri 9:00am - 12:00pm Sat Closed Sun

Sheffield
 01142 244009

9:00am - 16:30pm Mon-Tue 9:30am - 16:30pm Wed 9:00am - 16:30pm Thu-Fri Closed Sat-Sun

Stockport
 01616 360614

9:00am - 14:30pm Mon-Tue 9:30am - 14:30pm Wed 9:00am - 14:30pm Thu-Fri Closed Sat-Sun

Wakefield
 01924 589688

9:00am - 16:30pm Mon-Tue 9:30am - 16:30pm Wed 9:00am - 16:30pm Thu-Fri 9:00am - 12:00pm Sat Closed Sun

York
 01904 569018

9:00am - 16:30pm Mon-Tue 9:30am - 16:30pm Wed 9:00am - 16:30pm Thu-Fri Closed Sat-Sun

What to expect BEFORE your appointment

Once your appointment is booked, YBS (Yorkshire Building Society) will contact you a few days before you are due to visit us, to check you can still make it. If you can't make your appointment please let us know by contacting your local branch, so that we can offer your appointment to someone else who needs it.

What to expect AT your appointment

When you arrive for your appointment please speak to one of our colleagues and let them know you're there to attend your Citizens Advice appointment. They'll show you where to go and introduce you to your adviser. The appointment will take place in a private meeting room in our branch. Whatever you discuss in the meeting is fully confidential and no personal information will be shared with YBS or anyone else. Your appointment is free and will last up to an hour depending on what you want to discuss. Please be assured that Yorkshire Building Society will not contact you following your appointment and the matters you discuss with Citizens Advice will not be shared with anyone.

If you can't book an appointment

We already know that there is a very high demand for help from Citizens Advice. If you try to book an appointment at one of our branches and there are no suitable slots available, but you need urgent help, please look at the other ways to access help via the Citizens Advice website at www.citizensadvice.org.uk.

Adam Waterfall, branch manager at Yorkshire Building Society in Leeds, said:

As one of the branches taking part in the partnership with Citizens Advice, it’s great to be able to offer this support to both customers and members of the public within our communities. I’ve witnessed first-hand how this partnership can provide an absolute lifeline for people who find themselves in difficult circumstances, and to be able to provide access to vital support when they really need it.


How to get in touch

If you have any comments or feedback on our partnership with Citizens Advice please get in touch. You can email hbrannan@ybs.co.uk, we’d love to hear from you.


Citizens Advice is an operating name of The National Association of Citizens Advice Bureaux. Registered charity number 279057.