Citizens Advice

We've joined forces with Citizens Advice

We've joined forces with Citizens Advice

We can all face problems that seem complicated or intimidating and we realise this past year has been challenging for everyone. So what can you do, and where can you go to discuss your problems? Our innovative new partnership with Citizens Advice might give you the answer.

Citizens Advice
We’ve partnered with Citizens Advice to host their expert advisers in some of our Yorkshire branches. They provide free, confidential advice to help people overcome their problems.

Who are Citizens Advice

Citizens Advice are a network of independent charities offering confidential advice for free. They help millions of people every year. Last year alone they helped over 2.8 million people face to face, over the phone, by email and webchat, and had over 34.5 million visits to their website. They are independent and totally impartial and give advice to people with many kinds of problems – from money to legal and consumer – to help them find a way forward.

What help Citizens Advice offer

To help you understand what Citizens advice do, watch their video which features some of the people they have helped and some of the problems that they have overcome.

How Citizens Advice help people video


Why Yorkshire Building Society want to help

We want to help people in our local communities. That’s why we are funding Citizens Advice advisers initially in some of our branches in the Yorkshire area. If you ever feel lost and need some advice and support with a problem you’re experiencing, you can talk to Citizens Advice in one of our branches shown below. You don’t need to be an existing customer either. We are offering appointments to everyone in the community, not only Yorkshire Building Society customers.

How to book a Citizens Advice appointment

If you'd like to book a free Citizens Advice appointment, pop-in to one of the branches below or give them a call. Appointments are available from the 17th May and our partnership will continue throughout 2021.


149-150 Briggate, Leeds, LS1 6BR

 01132 234994

9:30am - 14:30pm Mon-Fri Closed Sat-Sun


30-32 Kirkgate, Wakefield, WF1 1TG

 01924 589688

9:30am - 14:30pm Mon-Fri Closed Sat-Sun


14-16 Cheapside, Barnsley, S70 1RR

 01226 228560

9:30am - 14:30pm Mon-Fri Closed Sat-Sun


85 Carlton Street, WF10 1BP

 01977 711368

9:30am - 14:30pm Mon-Fri Closed Sat-Sun


54/58 Commercial Street, LS26 0QB

 01132 234996

9:30am - 14:30pm Mon-Fri Closed Sat-Sun


7-7a Feasegate, York, Y01 8SH

 01904 569018

9:30am - 14:30pm Mon-Fri Closed Sat-Sun

What to expect BEFORE your appointment

Once your appointment is booked, YBS (Yorkshire Building Society) will contact you a few days before you are due to visit us, to check you can still make it. If you can't make your appointment please let us know by contacting your local branch, so that we can offer your appointment to someone else who needs it.

What to expect AT your appointment

When you arrive for your appointment please speak to one of our colleagues and let them know you're there to attend your Citizens Advice appointment. They'll show you where to go and introduce you to your adviser. The appointment will take place in a private meeting room in our branch. Whatever you discuss in the meeting is fully confidential and no personal information will be shared with YBS or anyone else. Your appointment is free and will last up to an hour depending on what you want to discuss. Please be assured that Yorkshire Building Society will not contact you following your appointment and the matters you discuss with Citizens Advice will not be shared with anyone.

If you can't book an appointment

We already know that there is a very high demand for help from Citizens Advice. If you try to book an appointment at one of our branches and there are no suitable slots available, but you need urgent help, please look at the other ways to access help via the Citizens Advice website at

Mike Regnier, Chief Executive of Yorkshire Building Society, said:

This trial partnership with Citizens Advice is a great initiative for both organisations to be able to increase the offering of face-to-face support to some of our communities. This pilot forms part of £1million in additional investment that we are using to help target those who need it most.

We’re really proud to be advancing an agenda which will support people who find themselves in difficult circumstances and to be able to offer extra support that can make a difference to people when they really need it.

How to get in touch

If you have any comments or feedback on our partnership with Citizens Advice please get in touch. You can email, we’d love to hear from you.

Citizens Advice is an operating name of The National Association of Citizens Advice Bureaux. Registered charity number 279057.