Important notice: we are carrying out maintenance on our computer systems during Saturday 24 and Sunday 25 March. Find out how our services are affected
The telephone lines are open
They will register your claim and provide you with all the help and guidance they can.
If you benefit from Home Emergency cover on your policy then your home may be protected against certain emergency situations. The Home Emergency team can be contacted 24 hours a day 7 days a week on 0345 0727149.
We are here to support you, working together to help make those difficult times a little bit easier...
Enter a town, city or postcode to find your nearest branch.
Report an online security issue using our form
Call our helpline 24 hours a day, 7 days a week
Alternatively you can visit your nearest branch or report it online
As an intermediary, we act on behalf of RSA in arranging your insurance. Your insurance will be underwritten and administered by RSA (Royal and Sun Alliance plc (No 92792). Registered in England and Wales at St. Mark’s Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. We do not ask you to pay a fee but we receive a commission from RSA which is a percentage of the total annual premium paid by you each year. We may also receive a share of the profit from the policies which we sell, if RSA calculates that a profit has been made.