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Important notice: one of our banking services providers is carrying out maintenance on its computer systems during Saturday 18th and Sunday 19th August.

Find out how our services are affected

Flood Advice

Tips to help prevent loss during flooding to your home

  1. Have sandbags ready - your local council may be able to provide these - and boards ready to block doors. Do this in good time!
  2. Prepare a 'Flood Pack' and make sure that everyone in your home or business knows where it is. The pack should include: a torch, battery-operated radio (with spare batteries), a first aid kit, warm clothes, blankets and bottles of water. Keep it in a safe place
  3. Be prepared to move furniture and valuable items upstairs or to a safe place, out of danger. Remember to include items like photos and valuable paperwork that have high sentimental value and will be difficult to replace
  4. Listen out for flood warnings on your local TV and radio stations. The Environment Agency has a 24-hour information service called Floodline available on 0345 988 1188 and also a website which provides useful advice such as alerts and updates on floods: www.environment-agency.gov.uk
  5. Keep your Home Insurance documentation close by, including the claims telephone number. The insurance company will be able to provide you with further advice on protecting your home
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If you have been flooded?

  • If you are able, switch off gas, water and electricity
  • Contact your insurance company they will be able to help and advise you
  • Take extreme care and do not walk in flood water, if you can avoid it
  • Always wash your hands with soap and clean water after being in contact with floodwater, sewage or items that may have come into contact with floodwater
  • Have a map of your local area handy. If you decide to evacuate, bear in mind that some local roads may already be blocked and impassable. Do not attempt to drive across flooded roads.
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Making a claim

Please call
0345 0727147.

The telephone lines are open

  • 8am – 8pm: Mon to Fri
  • 8am – 1pm: Sat

They will register your claim and provide you with all the help and guidance they can.

If you benefit from Home Emergency cover on your policy then your home may be protected against certain emergency situations. The Home Emergency team can be contacted 24 hours a day 7 days a week on 0345 0727149.

We are here to support you, working together to help make those difficult times a little bit easier...

 

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Get in touch

Visit a branch or agency

Enter a town, city or postcode to find your nearest branch.

Call us

  • 8am - 8pm: Mon to Fri
  • 9am - 1pm: Sat
0345 1200 100*

Online security
Report an online security issue using our form

Report an online security issue

Report a lost/stolen card

Call our helpline 24 hours a day, 7 days a week

0345 9 10 11 12*

Alternatively you can visit your nearest branch or report it online

Report a Lost/Stolen card

 

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Important information

As an intermediary, we act on behalf of RSA in arranging your insurance. Your insurance will be underwritten and administered by RSA (Royal and Sun Alliance plc (No 92792). Registered in England and Wales at St. Mark’s Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. We do not ask you to pay a fee but we receive a commission from RSA which is a percentage of the total annual premium paid by you each year. We may also receive a share of the profit from the policies which we sell, if RSA calculates that a profit has been made.

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