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Be prepared for snow and cold weather, the freezing temperatures can damage your home
- Leave your heating on and set your thermostat to a minimum of 10 C
- Get your boiler and central heating serviced
- Insulate your loft, pipes and water tanks
If you are affected by a frozen/burst pipes
- Turn off the water at the mains
- If it has caused severe water damage, turn off the electricity supply completely and leave the property until a qualified electrian can inspect the system.
- Do not touch the electricity supply if you are standing in water
- Catch any dripping water in buckets, if your ceiling starts to bulge pierce some small holes to allow water to drain through – preventing further damage
- If the ceiling bulges are significant please leave the property for your own safety
Making a claim
Please call
0345 0727147.
The telephone lines are open
- 8am – 8pm: Mon to Fri
- 8am – 1pm: Sat
They will register your claim and provide you with all the help and guidance they can.
If you benefit from Home Emergency cover on your policy then your home may be protected against certain emergency situations. The Home Emergency team can be contacted 24 hours a day 7 days a week on 0345 0727149.
We are here to support you, working together to help make those difficult times a little bit easier...
Get in touch
Visit a branch or agency
Enter a town, city or postcode to find your nearest branch.
Call us
0345 1200 100*
Report a lost/stolen card
Call our helpline 24 hours a day, 7 days a week
0345 9 10 11 12*
*When our office is closed this is an automated service. A colleague will be in touch when we reopen.
Alternatively you can visit your nearest branch or report it online
Important information
As an intermediary, we act on behalf of RSA in arranging your insurance. Your insurance will be underwritten and administered by RSA (Royal and Sun Alliance plc (No 92792). Registered in England and Wales at St. Mark’s Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. We do not ask you to pay a fee but we receive a commission from RSA which is a percentage of the total annual premium paid by you each year. We may also receive a share of the profit from the policies which we sell, if RSA calculates that a profit has been made.