Our mobile app

The YBS app can be downloaded from the Apple Store or Google Play by searching 'Yorkshire Building Society'.

We recommend you use a secure Wi-Fi connection (one that you need a password to connect to) when you download the app.

The YBS app is available on mobile or tablet.

For iPhone/iPad the app requires iOS 14 or above.

For Android the app is available on Android 8 or above.

1. You need to have a Yorkshire Building Society savings account

2. You will need to be registered for online banking. If you are not registered for online banking, please register here.

3. Once registered online, open the YBS app - enter your customer number, date of birth and set up your preferred login option (passcode, fingerprint or face recognition).

As part of the app set up process, you will be directed to our website via your device's default browser. Once set up, there are some places (such as help) that also link to our website.

We recommend that you use Safari or Google Chrome, you can set these as your default browser in your device's settings. If you don't have either of these browsers they can be downloaded via the App Store or Google Play.

If you can't see the YBS app in the Apple App Store or Google Play Store, it will usually be because the phone or device that you are looking for the app with, does not meet minimum requirements to run the YBS app.

If the YBS app is not compatible with your phone or another device, Play Store or Apple Store may hide them from view.

Our app is compatible with:

• Apple - Any device running iOS 14 upwards. You can quickly check which version of iOS (the Apple operating system) your device is running by going to your settings - go to General > About and then look for Software Version.
• Android - Any device running Android 8 or later. You can quickly check which version of Android your device is running by going to your settings - go to System>About and then look for the Android version.

The app is also only available to download in the UK Apple Store and Play Store.

You won't be able to download the YBS app if:

• Your device has been 'jailbroken' (Apple) or 'rooted' (Android) - where your device is modified by someone to allow the installation of unauthorised software

• You're not connected to WiFi or using mobile data

The YBS app is free to download and use though you may use your data allowance with its associated costs if you use the app outside of a WiFi area.

You should be able to log into the YBS app as long as the version of your device meets our minimum standards and you have mobile data or WiFi enabled.

If you can't log into the YBS Savings app, check our trouble shooting tips.

• Have you locked your account access with too many failed passcode attempts?

  If you type your passcode incorrectly 3 times the login to your account will be locked and you will have to re-register to connect to your account again through the savings app. You can re-register your account here.

• Check your internet connection

  You can use your data to access the app but it will work best when using a secure internet connection. Check you haven't run out of data or check that the WiFi you are connected to has a strong signal.

When initially setting up the YBS app you will need your 10-digit customer number (which can be found on your welcome letter), date of birth and the password for your YBS account online. To fully set up your account we will also send you a secure SMS with a verification code to be used within the app. Once set up, you will only need to use your passcode or fingerprint / facial recognition to login in future.

You will need to re-register if:

• You have started using the app on a different device

• You have entered your passcode or biometrics incorrectly 3 times

• You have uninstalled or deleted the app

If you have been locked out of your account by typing your password incorrectly 3 times you will need to re-register to connect to your account again through the savings app. You can re-register your account here.

Yes, you can use both online services to access your savings account, whichever is most convenient at the time.

The YBS app will give you access to all your Yorkshire Building Society savings accounts. You will be able to view your balance and transactions.

Key features of our app - you can:

• View transactional history

• Make internal transfer accounts

• Make external transfer accounts

• Make Faster Payments up to £250k

• View your savings product information (e.g interest rate, account type)

• View your account details (e.g account number/ roll number)

• Manage your payees (add, change details and delete payees).

• Find and apply for a savings product

• Update your personal details

Currently, the YBS app is only for managing your savings account. If you'd like to see your mortgage account alongside your savings accounts, you can do this by logging into your YBS account on our website.

Your account balances will normally be correct unless any funds haven’t cleared into your account.

For more information on money transfers please see our payment guidance.

There are regular maintenance and updates to our services each night during the early hours of the morning. During this time, of anything up to an hour, you may not be able to login to your account through the app or online.

Just try again later.

You can only withdraw money from your account that still allows for the minimum balance for your account to stay open.

For example, if you have an account which has a total balance of £2000 and has a minimum balance of £1000 to stay open; you will only be able to withdraw £1000.

To withdraw your total balance, you would have to close the account and may incur a loss of interest, dependent on your savings product terms and conditions.

No, currently the YBS Savings App will only work on one device at a time. If using with another device, the app will log you out on your first device.

To transfer the YBS app onto a new device, simply download the app on your second device and log in using your online banking credentials.

Yes as long as you have access to WiFi or mobile data, though the app is only available to download on the UK Apple Store and Google Play Store.

We regularly update the app to add improvements and new features. To ensure you get the best experience and remain secure, you should keep your app up-to-date. We recommend enabling automatic updates in your device settings.

Sorry no. Currently the YBS app has only been developed to be used on:

• Apple - Any device running iOS 14 upwards
• Android - Any device running Android 8 upwards

You can permanently change the memorable name and temporarily change the payment reference when making a payment in the app.

Although you can change a payee reference when making a payment in the app, the original reference won’t change in the payee details. To permanently change a payee reference you need to delete the payee and re-set up the payee again.

No, this is not currently possible but is something we are working on for future releases. To change payee details you would need to delete the payee and re-set up the payee again.

Any changes you’ve made to the memorable name will be visible in the app the next day.

You will need to wait until the next day before further updates can be made.

Any transactions you have made will be visible in the app the next day.

Yes. The app has been built with industry-standard security practices in place. You can only access the app via your secure passcode or biometric credentials and the app does not store any account information locally on your device. For more information on the security of the app see our security pages.

Using your thumb/finger print or facial recognition to login is quick and easy. They can’t be lost, forgotten, shared or duplicated; Alternatively you have the choice to set up a passcode instead.

Nobody can log into your YBS app without your online banking credentials. But if you think your account may have been compromised, please call us on 0345 120 0805.

No, the app will automatically log you out when you close it. The app will also log you out after a period of inactivity or if you switch to another app.

Should you wish to log out of the app anyway, you can do this by clicking on 'profile'.

The YBS app can only be registered to one person on one mobile device at a time so no, someone else couldn't use you’re the YBS app on a mobile device that has already been registered to you.

If you change your phone or tablet or uninstall the app, you will need to set up the YBS app again, just as you did when you first used it.