Our new
mobile app

Your money at your fingertips

Key features

View your accounts

You can see all your savings accounts, transactions and current balance within the app

Secure with easy access

Login in is quick and easy using either a passcode or facial/fingerprint recognition for increased security

Rated highly by customers

Our app has an average rating of 4.6* out of 5 on the App Stores

*Figure taken as of July 2021

Payments

Securely make transfers between bank accounts

Your profile

You can view your personal details within the app

In good company

Approximately 100,000 of our customers have downloaded our app already! Download it today!

*Figure taken in January 2021

Our mobile app doesn’t have every feature of our website but we’re busy adding new features all the time. You’ll still be able to manage a host of your day-to-day savings account essentials, all at the speed of your fingertips.
 


Getting started

Once you've got a savings account and registered for online banking through our website, just download our mobile app to get started.

  1. Download the app and connect your account.

  2. The first time you open the app, log in using your customer number or username, whichever you use when logging in to your account online.
  3. You'll then be asked to enter your date of birth.

  4. Next, you'll be asked to enter three random characters from your online account password.
  5. Following this, we will send you a text or phone call with a verification code to verify your login.
  6. Set up a passcode or biometrics. Choose biometrics (fingerprint or face ID), or set up a passcode for future app logins - making it easier and quicker to access your accounts.
  7. That's it, you're all set!

 

Take a tour of the app

How to register

 

Frequently asked questions

Getting started with the app

Find out how to download, connect, and login to the YBS app.

How do I download the app?

The YBS app can be downloaded from the Apple Store or Google Play by searching 'Yorkshire Building Society'.

We recommend you use a secure Wi-Fi connection (one that you need a password to connect to) when you download the app.

Which devices can I use YBS savings app on?

The YBS app is available on mobile or tablet.

For iPhone/iPad the app requires iOS 11 or above.

For Android the app is available on Android 6 (marshmallow) or above.

How do I login to the app for the first time?
  1. You need to have a Yorkshire Building Society savings account

  2. You will need to be registered for online banking. If you are not registered for online banking, please register here.

  3. Once registered online, open the YBS app - enter your customer number, date of birth and set up your preferred login option (passcode, fingerprint or face recognition).

Will I need a browser to use the app?

As part of the app set up process, you will be directed to our website via your device's default browser. Once set up, there are some places (such as help) that also link to our website.

We recommend that you use Safari or Google Chrome, you can set these as your default browser in your device's settings. If you don't have either of these browsers they can be downloaded via the App Store or Google Play.

Why can't I see the YBS app in the App/Play Store?

If you can't see the YBS app in the Apple App Store or Google Play Store, it will usually be because the phone or device that you are looking for the app with, does not meet minimum requirements to run the YBS app.

If the YBS app is not compatible with your phone or another device, Play Store or Apple Store may hide them from view.

Our app is compatible with:

  • Apple - Any device running iOS 11 upwards. You can quickly check which version of iOS (the Apple operating system) your device is running by going to your settings - go to General > About and then look for Software Version.

  • Android - Any device running Android 6 or later. You can quickly check which version of Android your device is running by going to your settings - go to System>About and then look for the Android version.

The app is also only available to download in the UK Apple Store and Play Store.

Why can't I download the YBS app?

You won't be able to download the YBS app if:

  • Your device has been 'jailbroken' (Apple) or 'rooted' (Android) - where your device is modified by someone to allow the installation of unauthorised software

  • You're not connected to WiFi or using mobile data

Will the app cost anything to download or run?

The YBS app is free to download and use though you may use your data allowance with its associated costs if you use the app outside of a WiFi area.

Why can't I log into the YBS app?

You should be able to log into the YBS app as long as the version of your device meets our minimum standards and you have mobile data or WiFi enabled.

If you can't log into the YBS Savings app, check our trouble shooting tips.

  • Have you locked your account access with too many failed passcode attempts?

    If you type your passcode incorrectly 3 times the login to your account will be locked and you will have to re-register to connect to your account again through the savings app. You can re-register your account here.

  • Check your internet connection

    You can use your data to access the app but it will work best when using a secure internet connection. Check you haven't run out of data or check that the WiFi you are connected to has a strong signal.

What details will I need to be able to log into my account?

When initially setting up the YBS app you will need your 10-digit customer number (which can be found on your welcome letter), date of birth and the password for your YBS account online. To fully set up your account we will also send you a secure SMS with a verification code to be used within the app. Once set up, you will only need to use your passcode or fingerprint / facial recognition to login in future.

What should I do if I can't register or log into my account in the app?

If you are unable to register your device or log into your YBS account through the app then you can contact us via email at YBSSavingsApp@ybs.co.uk. Please send us relevant screenshots and additional details so we can help resolve any issues you are having.

Why do I need to re-register my account in the app?

You will need to re-register if:

  • You have started using the app on a different device

  • You have entered your passcode or biometrics incorrectly 3 times

  • You have uninstalled or deleted the app

What should I do if I have been locked out of my account?

If you have been locked out of your account by typing your password incorrectly 3 times you will need to re-register to connect to your account again through the savings app. You can re-register your account here.

Features & recommendations

Find out about our app's features and which devices you can use it on.

Can I use online banking and the app?

Yes, you can use both online services to access your savings account, whichever is most convenient at the time.

What can I do with the YBS savings app?

The YBS app will give you access to all your Yorkshire Building Society savings accounts. You will be able to view your balance and transactions.

Key features of our app - you can:

  • View transactional history

  • Make internal transfer accounts

  • Make external transfer accounts

  • Make Faster Payments up to £250k

  • View your savings product information (e.g interest rate, account type)

  • View your account details (e.g account number/ roll number)

  • Manage your payees (add, change details and delete payees).

  • NEW! Find a savings account*

    *Only available to new customers who do not currently hold a savings account with us.

Why is my mortgage account not showing?

Currently, the YBS app is only for managing your savings account. If you'd like to see your mortgage account alongside your savings accounts, you can do this by logging into your YBS account on our website.

Will the balances and information on the app be correct 24/7?

Your account balances will normally be correct unless any funds haven’t cleared into your account.

For more information on money transfers please see our payment guidance.

There are regular maintenance and updates to our services each night during the early hours of the morning. During this time, of anything up to an hour, you may not be able to login to your account through the app or online.

Just try again later.

Why can't I withdraw money when my balance says I have money in the account?

You can only withdraw money from your account that still allows for the minimum balance for your account to stay open.

For example, if you have an account which has a total balance of £2000 and has a minimum balance of £1000 to stay open; you will only be able to withdraw £1000.

To withdraw your total balance, you would have to close the account and may incur a loss of interest, dependent on your savings product terms and conditions.

Can I use the YBS app on multiple devices?

No, currently the YBS Savings App will only work on one device at a time. If using with another device, the app will log you out on your first device.

To transfer the YBS app onto a new device, simply download the app on your second device and log in using your online banking credentials.

Can I use the YBS app abroad?

Yes as long as you have access to WiFi or mobile data, though the app is only available to download on the UK Apple Store and Google Play Store.

Why is the YBS app telling me to update?

We regularly update the app to add improvements and new features. To ensure you get the best experience and remain secure, you should keep your app up-to-date. We recommend enabling automatic updates in your device settings.

Can I use the YBS app on a Smart watch?

Sorry no. Currently the YBS app has only been developed to be used on:

  • Apple - Any device running iOS 11 upwards

  • Android - Any device running Android 6 upwards

What can I do if I experience any issues with the app, such as a bug or crash?

If you are experiencing any issues with the YBS app you can email us at YBSSavingsApp@ybs.co.uk or send us a secure message through your online banking. Please send us relevant screenshots and additional details so we can help resolve any issues you are having.

Payments & Transfers

See how to set up payees, make payments and transfer money in the YBS app.

What payee details can I change?

You can permanently change the memorable name and temporarily change the payment reference when making a payment in the app.

I made a payment and changed the payee reference. Why isn’t the change showing in my payee details now?

Although you can change a payee reference when making a payment in the app, the original reference won’t change in the payee details. To permanently change a payee reference you need to delete the payee and re-set up the payee again.

Can I change a payee’s name, account number or sort code in the app?

No, this is not currently possible but is something we are working on for future releases. To change payee details you would need to delete the payee and re-set up the payee again.

I changed the memorable name for a payee in the app, why is the old name still showing?

Any changes you’ve made to the memorable name will be visible in the app the next day.

I changed the memorable name for a payee in the app, and I want to change this again, why can’t I do this?

You will need to wait until the next day before further updates can be made.

I made a transfer to an external account, why is it not showing?

Any transactions you have made will be visible in the app the next day.

Safety & security

Our mobile banking app is built with security at its core. Your money and details are safe with us.

Is the YBS app secure?

Yes. The app has been built with industry-standard security practices in place. You can only access the app via your secure passcode or biometric credentials and the app does not store any account information locally on your device. For more information on the security of the app see our security pages.

Do I have to set- up a biometric (thumb/finger print or facial recognition) login?

Using your thumb/finger print or facial recognition to login is quick and easy. They can’t be lost, forgotten, shared or duplicated; Alternatively you have the choice to set up a passcode instead.

What should I do if I lose my device or it is stolen?

Nobody can log into your YBS app without your online banking credentials. But if you think your account may have been compromised, please call us on 0345 120 0805.

Will I need to log out of the app when I am finished using it?

No, the app will automatically log you out when you close it. The app will also log you out after a period of inactivity or if you switch to another app.

Should you wish to log out of the app anyway, you can do this by clicking on 'profile'.

If I share my mobile device, can someone else use the savings app to log onto my account?

Only if they have your login details such as your passcode. If you login using finger print and the other person has also recorded their finger print on your mobile device, they will also be able to login to the savings app. Please see our End User Licence Agreement for Android devices (185 KB) or our End User Licence Agreement for Apple devices (186 KB) and security & privacy policy.

If I share my mobile device, can someone else use the savings app to log onto their account?

The YBS app can only be registered to one person on one mobile device at a time so no, someone else couldn't use you’re the YBS app on a mobile device that has already been registered to you.

What if I change my phone or tablet or uninstall the app?

If you change your phone or tablet or uninstall the app, you will need to set up the YBS app again, just as you did when you first used it.