Let's help you get logged in to our YBS app. Whether you’ve forgotten your passcode, been locked out of the app or are having trouble with other login issues, we'll let you know how to fix it.

What's on this page?

Setting up the YBS app

If you need to set up the app again or are locked out, follow these steps to get back online.

I need to set up the YBS app again

1
Open the app.
2
Select 'I have a YBS savings account'.
3
Choose the statement 'I view my YBS savings accounts online or via the app' and follow the steps from there. 
You'll need your customer number, date of birth and password.
To use the YBS app, your device must support:
Apple iOS 16 or higher
Android 10 or higher.

I'm locked out of the YBS app

You’ll need to set up the app again if you're locked out and cannot use your:
Passcode
Face or fingerprint recognition (Android device)
Face ID or Touch ID (Apple iOS device). 
Setting up the app again.
1
Open the app.
2
Select 'I have a YBS savings account'.
3
Choose the statement 'I view my YBS savings accounts online or via the app' and follow the steps from there. 
You'll need your customer number, date of birth and password.

Face or fingerprint recognition

If you need help using face or fingerprint recognition to unlock your device or to sign in to apps, follow these steps.

I need to set up face or fingerprint recognition

Here's what you can do if you're trying to set up the YBS app again and are having trouble setting up face or fingerprint recognition.

If Face ID or Touch ID is not working on your iPhone or iPad 

To use your Face ID or Touch ID on your Apple iOS on your device, you'll have to set these up again. Find out more about what to do on Apple support and select the type of support you need, or search:

'If Face ID isn’t working on your iPhone or iPad Pro' for Face ID
'If Touch ID isn't working on your iPhone or iPad' for Touch ID.

If face or fingerprint recognition is not working on your Android phone or tablet

To use your face or fingerprint recognition you might have to set these up again. Find out more about what to do on Android's (developed by Google) help center and select the help topic you need.

I need to log in using face or fingerprint recognition 

You'll need to set up the app again if you're having trouble using face or fingerprint recognition.
1
Open the app.
2
Select 'I have a YBS savings account'.
3
Choose the statement 'I view my YBS savings accounts online or via the app' and follow the steps from there. 
You'll need your customer number, date of birth and password.

I've changed my face or fingerprint recognition

If you've changed your face or fingerprint recognition on your device, then you'll need to set up the app again. 
1
Open the app.
2
Select 'I have a YBS savings account'.
3
Choose the statement 'I view my YBS savings accounts online or via the app' and follow the steps from there. 
You'll need your customer number, date of birth and password.

Passcodes

Find out what to do if you're having trouble using your passcode for the YBS app.

I've forgotten my passcode 

You'll need to set up the app again if you've forgotten your passcode.
1
Open the app.
2
Select 'I have a YBS savings account'.
3
Choose the statement 'I view my YBS savings accounts online or via the app' and follow the steps from there. 
You'll need your customer number, date of birth and password.

I want to change my passcode 

To change your passcode you use to log in to the YBS app, you'll need to set up the app again.
1
Open the app.
2
Select 'I have a YBS savings account'.
3
Choose the statement 'I view my YBS savings accounts online or via the app' and follow the steps from there. 
You'll need your customer number, date of birth and password.

I want to change the way I log in 

You'll need to set up the app again If you want to change the way they log in to the YBS app. For example, if you have a passcode and want to start using or stop using face or fingerprint recognition.
1
Open the app.
2
Select 'I have a YBS savings account'.
3
Choose the statement 'I view my YBS savings accounts online or via the app' and follow the steps from there. 
You'll need your customer number, date of birth and password.

Need more help?

If you're still having trouble with logging in, follow these steps:

1
Uninstall the app.
2
Switch off your device.
3
Switch the device back on. 
4
Download the YBS app again.
5
Go through the steps to set up the app again to log back in.
To use our app, your device must support:
Apple iOS 16 or higher
Android 10 or higher
If this does not help, then you can contact us.

For online account enquiries:

Calls to 03 numbers are charged at the same rate as 01 and 02 numbers from all phones.

Lines are open:
Monday to Friday 9am to 5pm
Saturday 9am to 1pm

Automated services (e.g. password resets) are available 24 hours a day, 7 days a week.